Drift Reviews in July 2026: User Ratings, Pros & Cons

It has been great so far!

What do you like best? How fast it appears on my phone when a client messages us What do you dislike? It is hard to find my open conversations, i get confused with all the companies open convos Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? Drift has helped professors get in contact with us ASAP Response from Julie Hogan of Drift edit Hi there, Wow. Thank you for the 5 star ...

Great Experience

What do you like best? instant reply and interactions capturing more target leads What do you dislike? Account info not included in our plan :( Recommendations to others considering the product: Identify focused products or services Identify key parameters to filter and qualify your customer Identify key interactions (Q&A) at presales stage Automate these interactions to gain time Use chat to close the deal What problems are you solving with the product? What ...

A tool that helps convert!

PROS & CONS What are the best aspects of this product? This eliminates the need for contacting prospects at random. With Drift, I can interact with people who are actually considering my services. This allows me to put my best foot forward because cold calling does not always set off the right tone with some customers. What aspects are problematic or could work better? So far, I haven’t discovered how to turn off chat notifications. I’d like to be able to kick back after work and not ...

Instant chat made easy all thanks to Drift

What do you like best? Drift allows me to immediately spark a conversation with individuals who have expressed interest in my companies products and services. If I am currently away, Drift also keenly notifies the individual that unfortunately I cannot answer their questions at this moment, but will reach out in a timely manner. What do you dislike? Oftentimes it can be difficult to generate vital contact information from the individual I am chatting with. If drift integrated with ...

A horrible support experience

What do you like best? Drift has some basic chat functionality. The playbooks are semi-advanced. What do you dislike? The support has been lacklustre. I have been trying to cancel our account for no less than 3 months with zero engagement from Drift aside from an email 3 months late to tell me my last billing will be in a month's time. There is, of course, no click to cancel, so we just have a subscription service that continued to run despite several support tickets lodged and chats ...

Bots are the rage today - Drift is the leading brand

What do you like best? The fact that bots work when I sleep or involved in other tasks. The fact that bots are my "staff" so to speak ! This is invaluable! The fact that users enjoy interacting with a bot that is set up correctly. There are many things you can do with bots to win sales, marketing and after-care service What do you dislike? On facebook, another bot leads. So I have to link back to Drift and my websites. This is great and not great. Its great that I can carry ...

People Over Product

What do you like best? I love how Drift is focused on the relation with their customer as a person and less focused on just selling a product and service. From on-boarding, implementation, and support, the entire Drift ecosystem is there for you to ensure you’re not just adding another tool to your stack but instead, adding a tool to meet your objectives for growth. What do you dislike? Yeah... I’m going to leave this blank. 100% nothing to dislike. Recommendations to others ...

Remove the friction from the buying process with conversational marketing

What do you like best? Leadbot has been a game changer in actively engaging with our website visitors that matter most to us. As a company selling enterprise software, any incremental gains of getting more into the pipeline has massive results to our bottomline. Since implementing Leadbot our sales pipeline generated from our website has skyrocketed. What do you dislike? Nothing. The product is great and the team there is always innovating the product at an alarming rate. What ...

Taking ABM to the next level

What do you like best? The ability to run ABM campaigns and connect sales reps to their prospects when they are on our websites What do you dislike? Must paid top dollars to get the integration with Salesforce Recommendations to others considering the product: Make the most of the time you have with your onboarding specialist. They are wicked smart and can help you build out your first playbooks What problems are you solving with the product? What benefits have you realized? ...

Love Drift! Great product, great brand

What do you like best? I appreciate that the app is just as easy to use as the desktop and that I can seamlessly bounce from one to the other. Also, support is incredible and so helpful. What do you dislike? It is somewhat difficult to confidently setup. What problems are you solving with the product? What benefits have you realized? We're capturing lead gens that would have probably fallen off of our website without the help of Drift's immediacy to get in touch with our ...