Drift Reviews in July 2026: User Ratings, Pros & Cons

New age conversational marketing

What do you like best? Instant feedback and results. Helpful view to see which conversations are working the best. They're a fast growing innovative company. If you're skeptical of chatbots this will disprove your thoughts. What do you dislike? Platform can be slow/buggy. Need to be patient as they're continually improving their platform. What problems are you solving with the product? What benefits have you realized? Getting in touch with key visitors to our website before they ...

Very poor service

Very poor service. Do NOT use.App didnt do what it was advertised as.It only worked in part for chrome users, but for visitors using safari it didnt work!! Ridiculous!Also tried to cancel with them (but they were off on holiday then said I ccancelled too late and had to be billed for an extra month even though it was them who was unresponssive!!!

Drift is phenomenal and a top of the line tool that every sales/marketer should use

What do you like best? Conversational Marketing Usability Metric Tracking Seamless integrations with popular SaaS systems like Salesforce, Marketo, Hubspot and more Constant Product Updates World class customer service I could go on but I'll leave it at the above What do you dislike? It's nitpicky but I wish we could add custom pixels/tagging other that Google Analytics and Facebook for conversational and content landing pages. What problems are you solving with the ...

Awesome for live chat

What do you like best? Drift has become an awesome lead source for us. What do you dislike? They've been changing it frequently with some updates working well and others throwing in a few curveballs. What problems are you solving with the product? What benefits have you realized? It's been a great lead source for us Response from Julie Hogan of Drift edit Jacob, Wow. Thank you for the 5 star review! ⭐️🙏. Hear you on the change frequency - we are working to get ...

Useful! I think our company could utilize this better

PROS & CONS What are the best aspects of this product? With my line of work, customer engagement is really important. Drift has been really helpful in allowing me to interact with my website visitors in real-time. What aspects are problematic or could work better? I don’t have direct issues with the tool. But there has been some conflict within my company (in connection to other silos) with regards to the use of Drift. What specific problems in your company were solved by this product? ...

Chat in your own way

What do you like best? Drift is a renowned product for it’s live chat and messaging services that helps in the growth of sales and marketing as well in a more profound way. Moreover, this great tool has been an immense supporter to do conversations right from my devices and also through my websites or from different other contact channels that helps in this regard. So, by getting in contact with all these channels i can easily promote my product or even services in a more pleasant way to ...

Streamlined Website Livechat

What do you like best? The interface is world's apart from our previous vendor. Mobile optimization makes for easy replies on sudden inquiries What do you dislike? The email integration and campaign automation are a little clunky. Recommendations to others considering the product: Use it. The mobile app is the most seamless livechat application and has been giving us real results in a few short weeks What problems are you solving with the product? What benefits have you ...

Easy Configuration, great support

What do you like best? I have used other chat tools in the past, Drift is best. The play books are really easy to setup and the drift community provides lots of good ideas. What do you dislike? SFDC integration seems imperfect. Need to spend more time on it. What problems are you solving with the product? What benefits have you realized? Allowing for initial conversations on the website without capturing email. Response from Julie Hogan of Drift edit Hi there, So glad ...

My experience with drift so far has been amazing. It really bridges the gap for what I do.

What do you like best? The transition for the client is seamless from customer service to a design consultant like myself. Clients that have a tough time either navigating the site or just need direct contact with a design consultant has a better and genuine experience knowing they spoke with someone that is well experienced in the field. We get positive feedback from both old and new customers which means that Drift will be our go-to for live chat. What do you dislike? I have not ...

Love!

What do you like best? I love the simplicity of the layout. I appreciate the meeting screen. I love that I can generate leads very easily and talk to them in live time. Customer engagement What do you dislike? Drift is quite expensive for what they offer. Recommendations to others considering the product: make sure you are talking to your leads or future customers as a human, not as a bot What problems are you solving with the product? What benefits have you realized? ...