Drift Reviews in July 2026: User Ratings, Pros & Cons

A Must-Have Tool

PROS & CONS What are the best aspects of this product? We are using Drift for instant chats with prospect customers. The software is a great tool for connecting with people who are quite unwilling to speak over the phone. The instant chat allows our team to accommodate sales opportunities that we could have missed, communicate and gain the trust and interest of leads, and eventually book meetings. What aspects are problematic or could work better? The biggest problem we encounter using ...

The best!! still a few things to improve and a few bugs to solve but it is good

What do you like best? Chatbot and customer engagement, playbooks and meetings. What do you dislike? The Feature: Unenroll contacts on reply (email sequences) is not working. its been a while since I reported it and the customer support team is not helping. I still using Drift because even with that bug is still the best tool I could find. What problems are you solving with the product? What benefits have you realized? Conversational customer engagment automation Response ...

A straightforward and effective software

PROS & CONS What are the best aspects of this product? I like how Drift notifies us whenever a recipient opens the email we send to them, know who is visiting our website, discover their location, and go back to the old conversations. The latter allows us to understand issues and situations better. What aspects are problematic or could work better? The features and capabilities in the system’s Smartphone application are not complete. I am not able to check all the conversations with ...

Awesome product.

What do you like best? Lots of things. I love being able to see what kinds of customers are on our website/app. I like being able to interact with customers in another way besides just email. I love the ability to send Drift videos and be able to track when those are opened and viewed. What do you dislike? Not much. I would like to understand the platform better and especially how to improve the chat rotation among our sales team. I am guessing that there are many different abilities ...

Convert more leads from your website

What do you like best? The thing I like the best about Drift is it's ability to provide an additional experience on your website to interact with sales and marketing professionals. Some potential customers have quick questions and instead of them filling out a form they can have that instant connection with a person. What do you dislike? The bots you build on Drift can be a bit finicky at times. Don't always say the right thing and some of the automation doesn't always work correctly ...

The free version isn't so bad

PROS & CONS What are the best aspects of this product? Drift is just what I need. Not much set-up requirements are needed so you can get right to interact with your site’s visitors. On top of this, the free version also supports mobile chatting too! What aspects are problematic or could work better? I subscribe to the free version, so things aren’t really as smooth as, I would guess, the premium version. Sound notifications don’t always go off when somebody initiates a chat with me on ...

Decent chat service for website and software integration

What do you like best? Drift is great at capturing people who are visiting our website who wouldn't normally fill out a contact form or call our office with their questions. It has helped us prospect much more successfully by being immediately available. What do you dislike? Drift has a lot of bells and whistles that don't come with its standard package that, when being bumped to the next tier, becomes increasingly expensive per user. Recommendations to others considering the ...

Excellent messaging system with bots, assigning agents and file attachments.

What do you like best? Fantastic overall user experience and interface. It's super easy to setup on your website and customize it to your needs. What do you dislike? The speed at which they develop features is also questionable. Sometime it feels like they're rushing things to be the first on the market, which results to things breaking sometimes. What problems are you solving with the product? What benefits have you realized? to drive and qualify digital inbound traffic. ...

Drift is ok

What do you like best? That you can chat with potential customers and automate part of the experience if you are not at your desk What do you dislike? The iOS keeps crashing which makes it hard when i am out of the office, so the team at the office is the ones answering. What problems are you solving with the product? What benefits have you realized? Ability to capture more leads from our website Response from Julie Hogan of Drift edit Hi there, Thanks very much for ...

A great BDR tool!

What do you like best? Drift is awesome and a great way to communicate quickly with those who visit your site. What do you dislike? Drift is a great tool and constantly updating with a lot of integrations. I really cannot think of anything I dislike. What problems are you solving with the product? What benefits have you realized? Drift helps to create a communication channel with those on your website. As a BDR, it has helped me to communicate better with those exploring my ...