Drift Reviews in July 2026: User Ratings, Pros & Cons

Great Product / Easy to Use

What do you like best? Right now I'm enjoying the Live Feed allowing me to see what businesses are visiting our website at any time. What do you dislike? Attached to my job 24/7. Doesn't matter the time of day, my work is at my fingertips. Recommendations to others considering the product: Great tool. Easy to use. Awesome to make your website easier for the consumers to use and get support. If you are looking for something to help with your website ease, this would be the tool ...

love this platform

awesome!

Drift makes it fun and easy to manage people's website chats!

What do you like best? I really love the bots! They can be super helpful in vetting out why people are on the site in the first place so the conversation can be more targeted. What do you dislike? I don't like that people are able to find a way around the bots. What problems are you solving with the product? What benefits have you realized? We can use Drift for notifying us when certain target accounts hit out site and can route people to our team members very specifically! ...

Drift works well for our business web and mobile App.

What do you like best? It's simple, step-driven, intuitive to use. What do you dislike? So far from our usage, we did not find anything specific under dislike. What problems are you solving with the product? What benefits have you realized? Real-time communication with our prospective customers with meaningful conversation. Response from Julie Hogan of Drift edit Hi there, So glad to hear Drift has been working well for your business! Thanks for taking the time so ...

Collaborative Systems of Engagement with Drift

What do you like best? Drift is a direct extension of our organization, allowing a highly configurable method of not only engaging, but actively collaborating to resolve needs that are extensible as integration into our mission-critical business applications. This enables our teams to be much more productive with their specific areas of expertise when it is most needed and directed to where it is being requested. What do you dislike? Initially, there was a small learning curve on ...

Simply excellent all around

What do you like best? It's fantastic. They're more than simply a chatbot company but portray themselves (and I perceive them) as thought leaders in conversation marketing and video marketing. Excellent and receptive to feedback. What do you dislike? There's little I dislike, other than that it can be a touch feature-poor but is constantly in development. What problems are you solving with the product? What benefits have you realized? It's the perfect way to engage customers on ...

Powerful Tool, Gets Messy Easily

What do you like best? Drift has tons of capabilities that really accelerate information capture on our website. We're able to interact with visitors in a far superior way than with our old live chat tool. What do you dislike? It's amazing that they make so many updates so quickly to the tool, but it's taken about a year for my org to launch it and get it to a place that we really like. The tool really wasn't built for customer support, and our company needs it for both CS and ...

Drift Sales User

What do you like best? Connect with prospects when they're on our site What do you dislike? The chrome extension has been slow lately What problems are you solving with the product? What benefits have you realized? connecting with customers and tracking email opens Response from Julie Hogan of Drift edit Hi there! Wow, thanks for the 5 stars! ⭐️🙏 We will take a look into the chrome extension. Thanks for raising this! If there's anything we can do to help you with ...

Their pricing plans are tricky

Their pricing plans are tricky. Be very careful because it is much better advertised than what you get.

great tool

What do you like best? easy way to get leads, website users love it, can talk to more prospects What do you dislike? some people leave the website when we ask for their email Recommendations to others considering the product: always have the application open so you can answer the most chats What problems are you solving with the product? What benefits have you realized? talking to more people that visit our website Response from Julie Hogan of Drift edit Hi there, ...