Drift Reviews in July 2026: User Ratings, Pros & Cons

Great Chat Tool

What do you like best? I like the layout of this tool. Everything is fairly simple to find and it looks very clean. My absolute favorite feature of this tool is reporting. It's great to be able to filter charts based on the team involved, and even on an individual basis. Also, the reports in the playbook help us drill down on ways to improve our chat experience. What do you dislike? We came from a slightly more "sophisticated" tool, so Drifts lacks a few features we desire. I would ...

Where Professionalism and Partnership Meet!

What do you like best? Drift has maximized our ability to interact with customers on a deeper level. Being able to customize and personalize our messages to cater to various pages on our site allows our users a unique & smooth experience throughout their visits, and in turn, allows us to engage the conversation! Another function we are beginning to dip our toes into is Drift Video! This will allow us to engage with prospects who are live on the website, and more specifically, those who ...

The app never really works and pricing is tricky

The app never really works. All their client numbers are fake. Many quit after a few months because the app just doesn't work. Integrations fail, they change API documentation without warning, they offer little to no tech support in fixing the mess they make. Also their pricing is tricky and you cannot cancel easily. They keep billing under some imaginary terms. We made legal complaints and chargebacks...

The app never really works and pricing is tricky

The app never really works. All their client numbers are fake. Many quit after a few months because the app just doesn't work. Integrations fail, they change API documentation without warning, they offer little to no tech support in fixing the mess they make. Also their pricing is tricky and you cannot cancel easily. They keep billing under some imaginary terms. We made legal complaints and chargebacks...

Great first touch!

What do you like best? As an SDR, I enjoy being able to jump into a conversation at any time of the workflow. I also love how drift can schedule meetings for me to touch base when I am offline. What do you dislike? I dislike how late it notifies me that someone is reaching out on the page. I cannot have drift open at all times, and drift only notifies me when they reach a certain part of the drip sequence. What problems are you solving with the product? What benefits have you ...

The beginning of Web 3.0

What do you like best? Drift is full of features that allow us to build customized, interactive experiences for our site visitors. We use a combination of automated bot conversation and live, human chats, depending on the scenario. The flexibility and being able to be highly targeted and personalized to a user, while being interactive, and having real-time conversations on a website is what I refer to as "web 3.0." What do you dislike? The rich features can be a little overwhelming as ...

Easy to Use and Successful

What do you like best? I really like the live view tab. To be able to engage viewers through that and build conversations is amazing. What do you dislike? How the playbook decides to pick the person's calendar for a meeting. Recommendations to others considering the product: Explore to learn all the capabilities Drift has. What problems are you solving with the product? What benefits have you realized? Problems solving is inbound leads while we are going through new ...

Took inbound conversions from 17% to over 60% in 1 month.

What do you like best? I love being able to have conversations with people while they are researching on the website. It also helps a ton with creating automation in the bot over time. What do you dislike? I wish it showed historical page visits for prospects rather than just a live feed. What problems are you solving with the product? What benefits have you realized? faster response time and more inbound leads. Response from Julie Hogan of Drift edit Hi Erik, WOW! ...

I drank the kool-aid of conversational marketing!

What do you like best? Drift is so easy to use! The set up process takes a few minutes and building your first playbook is a snap. (Honestly, you can have a basic chat/chatbot up and running on your website in 15-30 minutes max!) The playbooks themselves are a blast to create and I have to say a special shout out to the content that Drift produces as well. (I've learned a lot from Drift Insider and generally watch or listen to all the content posted there!) What do you dislike? ...

Drift is an easy / efficient chat bot service

What do you like best? Drift's ability to easily integrate with a variety of other platforms is extremely nice. For example, it has been super easy for our company to integrate with Salesforce. Also, Drift's support team is unbeatable. Seriously they are simply awesome. What do you dislike? The UI for building playbooks can be a bit wonky at times. Sometimes the interface becomes glitchy. What problems are you solving with the product? What benefits have you realized? We are ...