Drift Reviews in July 2026: User Ratings, Pros & Cons

Speeds up lead nurturing

What do you like best? We’ve noticed faster lead conversion and opportunities were created What do you dislike? Could be irritating if it pops up on every website page What problems are you solving with the product? What benefits have you realized? Lead nurturing; lead conversion Response from Julie Hogan of Drift edit Dear Natalie, Thanks for sharing your feedback, I'm thrilled to hear Drift is helping you speed up lead conversion. Please let us know how we can be ...

Awesomeness

What do you like best? hearing not just industry information about the cutting edge concepts of today's marketplace but also hearing about more personal issues such as diversity and work life balance. Any professional struggles with these issues so its a good pairing with the core stuff. What do you dislike? I really don't have any issues at this moment What problems are you solving with the product? What benefits have you realized? This conference has helped me take a deeper look ...

When it works, it's great!

What do you like best? How easy it is to chat with customers, and the new features being released for the chatbots What do you dislike? Down time, pushy account managers who go dark on you unless they think they can close a deal before fiscal quarter closes, and 3 csm changes in 2 years. We've had multiple errors with playbooks going down, and no notification. We've had to notify Drift in every single case and there is no accountability Recommendations to others considering the ...

Very helpful

What do you like best? Live feed of site viewers. Ability to join chat whenever is necessary. What do you dislike? Playbook messages tend to get blocked by the email recipient, What problems are you solving with the product? What benefits have you realized? Giving the customer a personal experience. Response from Julie Hogan of Drift edit Dear Justin, Thank you for the 5 star review! ⭐️🙏 Please let us know how we can be helpful to you as you plan for 2020. Don't ...

Drift is unlocking our small team

What do you like best? It's a seamless process to add users to conversations who might be relevant What do you dislike? Building a playbook is a bit tough, difficult to understand the Drift specific parlance What problems are you solving with the product? What benefits have you realized? Drift has been a boon to booking meetings. It makes it so even when the team is gone, prospects can have questions answered Response from Julie Hogan of Drift edit Dear Max, Thanks ...

Drift + Marketo makes us win more deals

What do you like best? The ability to target accounts and only show the chat to them when they enter Xant.ai is extremely powerful. We can focus on chatting/talking with the right prospects and serve the right message. What do you dislike? It is unstabile and the mobile app needs a lot of work, also the constant change of design, makes it hard to find the chat, bots and move around as it is changing every month. The mobile app always freezes. This is why i give them 7 out of 10 stars. ...

Great for a one Man Band

What do you like best? I like the options of being able to customize decision trees to make sure that only the most qualified contacts make their way to me. I monitor the website and make sure that customers needs are being met and the automated suggestion feature makes my job way more fluid and through. What do you dislike? Sometimes the visitors that are about to come through the chat disappear but I think thats more user error. What problems are you solving with the product? ...

DRIFT towards the future

What do you like best? Understand the context first: people like to engage conversationally with others. It's natural. Drift stands at the gate and alerts (as in when it happens) when someone is at the gate. How good is that? What do you dislike? Can't think of anything, but soon I will upscale to a chatbot. Then we'll see. What problems are you solving with the product? What benefits have you realized? Not losing leads. My website needs to be NOW! Response from Julie ...

The Best B2B Chatbot for Sales & Marketing

What do you like best? Drift is great for booking meetings real time. The experience feels fast and engaging and just attracts visitors to interact. For switching between live What do you dislike? It does not work on Facebook Messenger. Thus I have to use other tools on social. I also don't like that the calendar scheduling system does not have extra options and details when booking so I can discern better then reason for the meetings. What problems are you solving with the product? ...

Great tool for a growing company!

What do you like best? Bots make life easier because now you can convert customers differently on each page. What do you dislike? Sometimes it slows down the page load speed, especially if its a custom coded website What problems are you solving with the product? What benefits have you realized? Our phone calls have been decreased by a huge amount when we started using drift so our MA's can actually focus on patient care. Response from Julie Hogan of Drift edit Hi There, ...