Drift Reviews in July 2026: User Ratings, Pros & Cons

A chatbot that integrates with CRM and MAS systems

What do you like best? Integrations! Integrations with CRM and MAS systems such as Salesforce and Pardot are gotta have features because great conversations locked up in a walled garden aren't useful. The ability for Drift and Pardot and SFDC to all 'sing the same tune' is amazing. What do you dislike? I wish there where more turnkey "patterns" or templates we could start with. Recommendations to others considering the product: Make sure you explore the CRM and MAS integrations. ...

Magnific ! like person not like a bot

What do you like best? it looks impressive that one lands on the web and feels that one can speak without entering the facebook mesanger, What do you dislike? Nothing, the appearance, size and green tone of the whatsapp seem perfect to me Recommendations to others considering the product: nothing at the moment What problems are you solving with the product? What benefits have you realized? questions about my hashtag topic and it is clear that driff is an excellent ...

Awful customer experience, bait and switch, dismal support

What do you like best? Offer some interesting new capabilities but can't do the basic right. The main problem is the way they do business What do you dislike? The main issue is not the software, but the way drift does business. I am taking the time to write this review because there should be consequences to a firm reputation when they are misleading people. 1. Drift refused any free trial and only accepted to provide a tech demo where we were told everything would be fine 2. ...

Easy Chatting, Easy Money

What do you like best? Being able to build out algorithms in which the accounts that you are working are routed to you Being able to invite other team members into relevant chats What do you dislike? Not being able to see who the person is or the company right away What problems are you solving with the product? What benefits have you realized? Drift has allowed for less "contact us" forms to be filled out because customers receive instant results through the chat Response ...

Make the bots do it!

What do you like best? The innovative use of AI is a great way to build leads and book meetings for that 2am customer. We are still working to add this for our preHIRED team - and for now... our bot... is well... not smart. Eagerly looking forward to the day that we have an intelligent helper working hand in hand with our top notch sales talent! What do you dislike? I dislike that we don't yet have it implemented, but that is on us. So we'll be in touch. Recommendations to others ...

VERY happy with this product

What do you like best? I love the flexibility, support and utility What do you dislike? I don't have a single negative thing to say What problems are you solving with the product? What benefits have you realized? Contact form sign ups, webinar sign ups, data tracking Response from Julie Hogan of Drift edit Dylan, Hooray! 🥳 This was really nice to hear. I'm glad you're happy, thanks very much for being a customer. If we can be helpful to you, please don't hesitate on ...

Great way to capture all the conversations for early to mid-stage startups

What do you like best? Ability to capture more conversations through the website Qualify the conversations before engaging Customer Support/Success is amazing What do you dislike? So far the product and experience has been great. What problems are you solving with the product? What benefits have you realized? Enables me to prospect and engage in meaningful conversations. Response from Julie Hogan of Drift edit Hi there, So happy to hear the product and experience ...

Amazing way to get customers inside the marketing funnel

What do you like best? Drift really helps companies to drive more customers inside the marketing funnel, helping marketing and sales team. What do you dislike? Sometimes the bot does not look site intuitive, providing a bad UX. What problems are you solving with the product? What benefits have you realized? Conversational marketing in general is a better approach than the traditional inbound marketing and provide more good leads to sales team. Response from Julie Hogan of Drift ...

Why Drift at Drift!

What do you like best? My attendance at Drift SF event introduced my to an amazing array of presenters that showcased growth solutions that I found to be both useful and actionable! What do you dislike? As of yet, I have not used to software and can not provide an answer to this question., With that said, I am looking forward to exploring the chat tool with hope of accelerating my path to success! What problems are you solving with the product? What benefits have you realized? My ...

Reliable and flexible -- a MOPs dream

What do you like best? Drift is a reliable platform that is super flexible. Flexibility is key when trying to interact directly with a customer! We love Drift. What do you dislike? More playbook templates would be great -- it definitely takes some resources to get started and to maintain playbooks. What problems are you solving with the product? What benefits have you realized? Getting closer to the customer and driving higher deal value Response from Julie Hogan of Drift ...