Drift Reviews in July 2026: User Ratings, Pros & Cons

Helpful, easy, & friendly fun!

What do you like best? Drift makes it easy to communicate with anyone viewing our website! We can directly and immediately respond to any questions or requests our community might have. What do you dislike? The only thing I can think of is that sometimes we get trolls/spammers/bots. I'm glad there's a block feature on the desktop version, but we haven't been able to find that on mobile. Recommendations to others considering the product: Go for it! What problems are you solving ...

Can't get enough of Drift!

What do you like best? Drift was so easy to setup. It took just minutes before potential clients were contacting us through it! What do you dislike? I am so happy with Drift so there are not really any things I dislike at this point. What problems are you solving with the product? What benefits have you realized? When we send out email or good old direct mail campaigns we tend to have a lot of increased activity. Drift helps us connect with our potential clients quicker. It lets ...

horrible experience

horrible experience. supports only the basics of whatever we wanted to achieve and then we had to find workarounds for the rest. their documentation images never matched the end result we could achieve, their support never knew how to help or avoided the question giving unhelpful alternatives, and, worst of all, after we have invested so much time into their product, they have now started sunsetting the features we use. absolutely no respect for their customers. avoid!

Product misrepresented and lacks integrity

The product is one step below live chat in terms of value to site visitors. It isn’t even close to a chat bot. Ever created an email nurturing workflow, it’s the same thing. Nothing fancy to it and a waste of time for most use cases. On top of that, deceptive billing practices. They make the transaction more complicated than Microsoft business and we all know that isn’t exactly the epitome of user experience. Finally, good luck canceling. They make it a chore. For me, I chatted with support ...

Drift Gets Me More Business

What do you like best? Drift allows me to be present in real time when my potential customers have questions. It is simple to use for them and me both. What do you dislike? Not much! I really have not found anything about Drift that I don't like. Recommendations to others considering the product: It works. It simplifies things. It makes the website a more valuable resource for growing business. I am a big fan. What problems are you solving with the product? What benefits have ...

Whistles and Bells but that doesn't mean it sells better

What do you like best? Ability to run playbooks for people who aren't buyers coming to your website. Direct them to HR Material etc. What do you dislike? Overly complicated to setup and manage, didn't improve conversion of chats over products that cost a fraction as much. Recommendations to others considering the product: Check out other tools, do not go with Drift unless you have a dedicated marketing operations person with lots of time to setup this tool. Even if thats the ...

The best and most modern Marketing experiences

What do you like best? This is a fairly broad program with which it is relatively simple to work and handle it, occasionally they generate updates that make handling it a bit simpler, the appearance of the chat is quite good, understandable and adaptable to its use and work needs. Currently it can be used from mobile devices which makes the program more attractive since you will keep everything at your fingertips, you can follow up on clients and email proposals. The support is pretty ...

Easy to use

What do you like best? I found in Drift the perfect chat for my site and business. It is not only that it suits perfectly my site, but also, it is really easy to use. I highly recomend it. What do you dislike? I haven´t found anything I don´t like by the moment What problems are you solving with the product? What benefits have you realized? I am able to receive feedback in real time from my clients Response from Julie Hogan of Drift edit Dear, Ziortza, Thank you for the ...

Great tool for inbound chat

What do you like best? Drift is simple to use and customizable. What do you dislike? Sometimes drift can be a little limiting in the ability to route inbound leads Recommendations to others considering the product: I would recommend building out proper decision trees for all scenarios What problems are you solving with the product? What benefits have you realized? Drift allows my team to DQ people that come to our website before talking to them Response from Julie Hogan of ...

Reduce Form Friction

What do you like best? Drift's conversational marketing chatbot is a faster detour around standard forms. It's the express lane on your website for prospects who want to move faster. What do you dislike? Drift playbooks' elements (components of a chatbot script) are not universal. Common goals or logic must be built from scratch every time. Recommendations to others considering the product: If you are considering Drift, first do an analysis of website traffic and your target ...