Drift Reviews in July 2026: User Ratings, Pros & Cons

Drift Chat - Helping telemarketing Inbound channel to provide better support

What do you like best? Easy to use for the telemarketing agents. What do you dislike? Way how notifications are organized - it will be good if one agents is not picking up within 30 sec than chat to be redirected automatically to the next available agent Recommendations to others considering the product: Definitely you can try... What problems are you solving with the product? What benefits have you realized? Saving time and costs. While customers are engaging with chatbot we ...

User-friendly tool for conversational marketing

PROS & CONS What are the best aspects of this product? Drift is very easy to use even for a newbie like me, from building playbooks for our company's website to their hypergrowth conference and data collecting function for all things conversational marketing. So much so that I was quickly able to link it to our pages on Linkedin, HubSpot, and Salesforce. Whenever I have questions or issues, the support team responds promptly via a built-in chat app on the page. I was also able to get the ...

Efficiency, efficiency, efficiency

What do you like best? Drift has allowed us to remain lean as a business, through its ability to qualify leads, but also the Knowledge Base, so customers can have basic questions answered without the need to speak to an actual customer service agent. What do you dislike? The notifications are sometimes a little slow to come through, so on occasion, we have missed customers in the time it takes whoever is routed onto the conversation to login. It would be great if there was a way of ...

Finally a live chat app that ticks all the boxes.

What do you like best? The biggest plus for me is that website visitors can start chatting instantly without having to log in to social media (unlike others). What do you dislike? So far I’ve not seen anything I dislike. Recommendations to others considering the product: Try it, you’ll be amazed! What problems are you solving with the product? What benefits have you realized? The biggest problem for me when using the Facebook Messenger chat on my website, either native or ...

Great Tool

What do you like best? It's easy to create custom chat flows and integrate to the website. What do you dislike? The routing algorithm will occasionally misfire, routing leads to the wrong reps. What problems are you solving with the product? What benefits have you realized? Visitor engagement Response from Julie Hogan of Drift edit Hi there, Thanks for sharing this with us. Would love to learn more about the misfiring you're experiencing. Would you be open to ...

Impossible to cancel

What do you like best? It was easy to sign up and integrate with our site to try it out. What do you dislike? Impossible to cancel. We've not used the drift service in months and they continue to charge us despite our repeated requests to cancel. Every time we click to cancel on our account settings page, it takes us to a chat and the chat representative tells us that they will notify the billing department and get back to us in a few days. Just today we tried to cancel again, and the ...

Make it easy for leads to book you

What do you like best? How easy it is for leads to book meetings on your calendar. I work with international leads across various time zones and drift makes it easy for them to book while taking the time zone guessing out of the equation. What do you dislike? There was an issue with scheduling all day events but was resolved Recommendations to others considering the product: Just dive in! What problems are you solving with the product? What benefits have you realized? Time ...

Easy-to-learn conversational marketing tool

What do you like best? I'm brand new to conversational marketing, and Drift makes it incredibly easy to learn. Building playbooks is really easy. Support is also awesome--while I'm working in Drift, I can chat into their support without going to a new page or sending an email. The support team always gets back to me immediately. I like that Drift has the capability of recognizing previous visitors, and I can customize the bot to greet them differently than new visitors. Collecting data ...

Drift helped us 5x conversions on our agency site (and is wicked fun to use)

What do you like best? - Awesome alternative to landing page forms - Analytics about chat playbook performance that's easy to read at a glance - Customizing chat playbooks for every scenario imaginable (page, persona, etc) - The product's evolving in an exciting way - The Drift folks put on one hell of an awesome conference - The team truly listens; we've had 1-on-1s with product team members about features that roll out - Honestly it's just fun to watch live visitors run ...

If you don't have a big budget or team, then Drift is a lifesaver

What do you like best? Drift is easy to use and makes an immediate impact. Whether you choose to build a fully automated bot, or one with live reps on the other end, the bot playbooks are simple to setup, connecting to your or your reps' Outlook/Google calendars is a quick process, and you can be running in a few hours. The support team is awesome and helpful, and everyone I've worked with from my account team to the C-level folks I've met are passionate, engaging and all about ...