Drift Reviews in July 2026: User Ratings, Pros & Cons

Customizable and easy-to-use program

PROS & CONS What are the best aspects of this product? The program seems to know what I need. I was able to tweak each chatbot for campaign updates without any trouble, and I easily integrated Drift into both our e-commerce and customer service platforms. What aspects are problematic or could work better? We wish we can change the visual look of other bots that need the same treatment. What specific problems in your company were solved by this product? We've been able to solve issues ...

Top of the line experience

PROS & CONS What are the best aspects of this product? The interface and generated updates make it simple to use, with an adaptable chatbot and an ever-ready support team. It's also mobile-friendly when I need to work on-the-go. What aspects are problematic or could work better? The interface is on the slow side and it's a little pricey considering what's on offer, but I still enjoyed the experience. What specific problems in your company were solved by this product? It's a reliable ...

User-friendly interface

PROS & CONS What are the best aspects of this product? Drift is perfect for my business, with its user-friendly interface a perfect fit for my website. What aspects are problematic or could work better? None so far What specific problems in your company were solved by this product? It enables me to get instant feedback from my customers Are you a current user of this product? No

All-in-one chat app

PROS & CONS What are the best aspects of this product? Visitors to my website can chat instantly without being asked to sign in to Facebook, Gmail, or other social media. What aspects are problematic or could work better? None yet. What specific problems in your company were solved by this product? There's a noticeable uptake in chat activity on my website because visitors don't need to log in to anything else before chatting. That used to be an issue for me. Are you a current user ...

Fun to use and very easy!

PROS & CONS What are the best aspects of this product? Drift allows us to easily respond to our community's requests and questions in real time from our website. What aspects are problematic or could work better? We'd also love to have the spam/troll filter feature on mobile. It's only on the desktop version at the moment. What specific problems in your company were solved by this product? We like being able to instantly respond to questions from our community. Are you a current user ...

Love Drift

Love Drift! Have used it with my past two companies. We always see a spike in engagement after we install it. So effective to be able to communicate directly with our users in real time. Drift's team is also incredibly helpful whenever I have a question or issue.

I use it on my sites and love it

I use it on all my sites and love it! My favorite part is the bot ❤️

Very powerful tool. Not the only one in the market anymore.

What do you like best? Drift is easy. You can implement and go live without any hand holding. They have awesome resources to guide you along the way. It goes further than just chat bots. The only limit with Drift is your creativity. What do you dislike? Nothing mission critical. We also have Hubspot and Hubspot chat comes with our subscription level. My customer success team wants to use Hubspot for their chat tool as it provides a better experience based on our tech stack. Drift is ...

Easy to use and tailor to our needs

What do you like best? The visual builder is intuitive to use. I am able to get into each chatbot quickly and easily make changes for new campaigns. It is also easy to use to try new builds and integrations. We have been able to integrate Drift's product into our customer service platform and our e-commerce platform. What do you dislike? It is easy to build really complex bots and workflows, but we cannot (as of now) change colors for lines or copy segments to paste into other bots ...

Program with multiple highlights

PROS & CONS What are the best aspects of this product? It is not just highlighted by the chatbot function. Drift has useful references you can use to go live without fuss. What aspects are problematic or could work better? Nothing essential right now, but it would be great if it can also have the capability to exclude pages that don't necessarily need the chatbot. What specific problems in your company were solved by this product? Increase in signups to events, emails, being able to ...