Drift Reviews in July 2026: User Ratings, Pros & Cons

Amazing conversational platform

Drift is one of the most robust and refined livechat platforms we've had the pleasure of integrating. The notification system is intuitive with insightful chat metrics that help contextualize incoming conversations.The playbooks are amazing for targeting campaign-specific UTM parameters and landing pages with custom botflows.Drift is definitely built for conversations – while offering scalability for more advanced features.Looking forward to seeing the product evolve!-David

We were formerly an Intercom customer

We were formerly an Intercom customer. Our account rep (Griffin Casey) leveraged Drift's features and functionality to get our attention and to demonstrate features and functionality. This made it an easy decision to transition from Intercom to Drift. Not only has the Drift team been super responsive, but they're also proactive with ideas and recommendations which has been a tremendous help. I oversee marketing operations and we have a smaller team so having a proactive partner is a necessity.

A Core Tool for My MarTech Stack

What do you like best? Drift allows me to up-level the content experience unlike any other tool by 1) remembering the visitor, 2) offering up recommendations and paths for them to better understand our solution and 3) connect them with a live person when they are ready to talk. What do you dislike? It's powerful, but does require a significant amount of time and energy to configure correctly. Recommendations to others considering the product: Allocate the time to implementing ...

Great tool to grow Direct Booking!

We use the free version and got a good number of leads in the first week itself. Now I realise the importance of Chat conversation to improve Direct Hotel Booking.I got support from 2 people, Gauri and Alison, when we needed to configure desktop app and notifications.Will use the free version till Hotel business returns back to normal, after Covid 19 lock down is over.

Drive Pipeline with Drift

Drift makes it easy for us to connect website visitors to our sales team, reducing barriers that influence pipeline, our guiding metric on the Demand Generation team here at Fivetran.

Drift is a 5/5 chat solution.

Hey,So, my company started using Drift for our chat support requirements a few months ago. I have found this amazing so far. The pipelines make it really easy for me to track the chats for our different products. The filter system to find out my chats and other previous chats works nicely. I like the "Add Internal Note" option and how easily we can just attach files to send them over. Hence, 5 out of 5.Only one thing that you guys should also involve is the system of LIVE TRANSLATE. Let us ...

It's a great tool for if your buyer is a "social creature

What do you like best? The ABM functionality and alerting is great (but not during COVID because reverse IP is not very helpful). I also like that reps can connect their calendars so if they aren't there, the meeting opportunity is not lost. I think it's a great way to make the website more interactive and give people a chance to engage with you if/when they want to. What do you dislike? Some visitors can find it intrusive. The reverse IP doesn't always work. I wish there was a ...

Drift has been a great addition to our…

Drift has been a great addition to our website, its easy to use and provides a great experience for our customers as well as our sales team.

Big fan of Drift

Big fan of Drift! For context, I'm in sales for a small software company. Of the seemingly infinite number of tools we have, Drift is by far the easiest to learn, and has the coolest, most useful features. PLUS, our Drift representative is so attentive and helpful, which seems somewhat rare as a small business / medium business.Recommendations: • Download the mobile app - super helpful! (You'll have to search for "Drift.com Inc." because there are a lot of Drifting game apps.)• Use live ...

Drift Bot is super cool

Drift Bot is super cool! After implementing it within 1 day we got a lead we would have otherwise missed. Very neat tool to connect with our clients and prospects.