Drift Reviews in July 2026: User Ratings, Pros & Cons

Good functionality but expensive

What do you like best? One of the better web chat products on the market. Easy to use. What do you dislike? Most functionality is behind their "Premium" plan and their $40/month per users plans are very underpowered compared to their competitors (the pricing listed on G2 Crowd is way out of date) What problems are you solving with the product? What benefits have you realized? Convert more website visitors to qualified prospects.

Such an easy chat bot to use and build!

What do you like best? It's great from both a user and an admin sense. Building the bots and flows, email campaigns are all great and the support was always so great and can be used while still building bots etc. From a user side it is also great - they have an app too if the team all go out and we need to cover it till. The reporting features and sync with CMS is also so good. What do you dislike? Theres a lot of change - as a newer business they seem to roll out changes a lot ...

Abruptly deprecated multiple integral functions with no apology or warning

What do you like best? I want to love Drift, their bot flows are fantastic and it was a breeze to set up that portion of the application. Incoming leads have a ton of data (although you're not able to update any of it if it's incorrect--see below) What do you dislike? -Our team was spoken down to for being a "small business" that they heavily hinted they didn't have time for if we wanted to verify that their functionality worked before agreeing to an annual pre-paid contract (in our ...

Drift + Salesforce = Quick Lead Creation

Drift intelligently gathers and syncs over information from a customer contact like a name, email address, and phone number to Salesforce which makes the tedious lead creation process easy as 1 2 3. Excellent product!

Support insufficient

What do you like best? Flexible, good examples to use for creating playbooks. What do you dislike? Support is only available via chat and it's not efficient. Very challenging to try to get launched when they don't let you speak with someone to get questions answered unless you pay for Enterprise. What problems are you solving with the product? What benefits have you realized? Convert more traffic on web site

Basic Chatbot with a good support team

What do you like best? Great support team - always responsive and professional What do you dislike? Not the easiest tool to navigate, and the changes between the different tiers are a bit drastic in features offered What problems are you solving with the product? What benefits have you realized? Need chatbot for website, esp when no one's manning it live

Drift & Skillsoft worked together to launch in less than a month.

What do you like best? From the day I was asked to manage the Drift implementation for Skillsoft & Sumtotal I was genuinely impressed with the Drift team. Not only does Drift have an outstanding product, but the members of our account team are subject matter experts. Micheal Curley and Stacy Chen are extremely professional, personable, and strategic team members to work with. I always felt like we were on the same team driving the same initiatives. The training Drift offers is wonderful ...

Exactly what I was looking for!

Exactly what I was looking for. I simply need a chat function that can be embed in my website. Drift made the backend interface user friendly, highly recommended.

Drift has generated millions in pipeline for our organization

What do you like best? Drift has been a great technology for our sales reps and marketing organization. PTC is available in real time when our customers have requests and would like to schedule a demo. Leads are converting faster and reps are able to gather specific requirements via chat rather than waiting for a discovery call. The Drift product ans CS team has been extremely helpful with specific product asks to ensure the platform is user friendly. What do you dislike? There is ...

Been using this for a little while now…

Been using this for a little while now ....and works, Quick response..Helped cut down on incoming and missed call volume