Drift Reviews in July 2026: User Ratings, Pros & Cons

Drift is a great tool, but...

Drift is a great tool, most importantly its free and can't complain. We had to remove it from our website and switch to another provider. The reason was, it makes the website's TTFB to high. In another explanation, drift makes the website slow.

Drift is a great!

Drift is a great conversational marketing tool. Makes it easier for your prospects and customers to connect with someone to get their questions answered right away. Love the ability to personalize your message for targeted accounts and pages they are visiting. One of the best customer support teams I've experienced as well!

Drift support is the best!

My company is getting ready to launch Drift on our website in the coming week. I have to say, getting set up has been so easy, thanks to the great help of our Customer Success Manager, John R. He has been very helpful and provided video instructions, one-on-one meeting consultations, and quick answers to my email questions. All of the materials he has provided have been easy-to-follow and comprehensive, reflecting how intuitive and user-friendly the platform is to use during set-up. I am so ...

This is a nightmare

This is a nightmare, and it's not even worth the free trial. I highly recommend taking the time to stand up Chaskiq yourself, or use intercom. I've been using this service for over a year now, and I was a user before the UI changes and when drift help still existed for free. After you get locked into their platform, they use "Dark Patterns" to try to get you to upgrade:1) I was an early user who always had help articles suggested by the bot. Suddenly, a few days ago without warning, they ...

Great for show and tell!

What do you like best? I love how easy it is to create the videos What do you dislike? The only issue I run into is that the video quality sometimes is lacking when watched back. What problems are you solving with the product? What benefits have you realized? The pain point of trying to explain or share how things work in our software after we are off the phone. This has been one our most powerful sales tool.

Good functionality overall, but bugs prevent some core functions from working well.

What do you like best? The automated bots are super helpful in routing prospects to get new leads with territory assignments. Also helpful in qualifying leads and using them as RFIs. The support experience in chat is great for getting simple questions answered. The integration with salesforce.com is very nice to quickly push prospects through to there. It's nice to be able to answer some basic questions with prospects via an online chat tool. What do you dislike? Some advertised ...

Drift Marketing conventional and fast.

What do you like best? This platform is excellent for conversational marketing, you can boost the sales cycle through a connection between the company and the website visitors in real time with artificial intelligence and bots. This is what sets it apart from traditional marketing, sales, bulk email and tracking software. Without a doubt, Drift is above them. This has a clean and orderly interface, which allows you to navigate in a very calm and smooth way. What do you dislike? Our ...

Easy Access to site visitors and live conversations

What do you like best? I love that you can see the live view of people on your website and are able to interact with them as well What do you dislike? I dont like that you cant always see who the visitor is and what department they might be in Recommendations to others considering the product: You will love it! What problems are you solving with the product? What benefits have you realized? Customer/Prospect identification and who is looking into our solution/who is a good ...

Great Sales Tool if Used Properly

What do you like best? I'm in a sales department and we utilize Drift to help channel inbound leads to our pipeline. Drift is a fantastic tool to help with that. The system will identify when people are on pages that are highly like to drive interest into our product. One of the stronger ones is our Request A Demo page where Drift can help a lead skip the form and send people directly to us. This is great because we can skip the whole rigamarole of going through the form, having it come ...

This is a great site

This is a great site, I wish I had found it sooner