Drift Reviews in May 2025: User Ratings, Pros & Cons

User-friendly tool for conversational marketing

PROS & CONS What are the best aspects of this product? Drift is very easy to use even for a newbie like me, from building playbooks for our company's website to their hypergrowth conference and data collecting function for all things conversational marketing. So much so that I was quickly able to link it to our pages on Linkedin, HubSpot, and Salesforce. Whenever I have questions or issues, the support team responds promptly via a built-in chat app on the page. I was also able to get the ...

All-in-one chat app

PROS & CONS What are the best aspects of this product? Visitors to my website can chat instantly without being asked to sign in to Facebook, Gmail, or other social media. What aspects are problematic or could work better? None yet. What specific problems in your company were solved by this product? There's a noticeable uptake in chat activity on my website because visitors don't need to log in to anything else before chatting. That used to be an issue for me. Are you a current user ...

User-friendly interface

PROS & CONS What are the best aspects of this product? Drift is perfect for my business, with its user-friendly interface a perfect fit for my website. What aspects are problematic or could work better? None so far What specific problems in your company were solved by this product? It enables me to get instant feedback from my customers Are you a current user of this product? No

Customizable and easy-to-use program

PROS & CONS What are the best aspects of this product? The program seems to know what I need. I was able to tweak each chatbot for campaign updates without any trouble, and I easily integrated Drift into both our e-commerce and customer service platforms. What aspects are problematic or could work better? We wish we can change the visual look of other bots that need the same treatment. What specific problems in your company were solved by this product? We've been able to solve issues ...

They used to be my go to record store…

They used to be my go to record store despite the hundreds of miles between us but, I asked to change how I paid for my extensive number of preorders so I could free up my debit card and was told no and they just refunded them all. I have found a new store who I have used for a lifetime but unfortunately 5 of the dinked pre orders are now sold out everywhere and they werenot held back for me by Drift. The review is one of two halves as for the first 12 months or so they have been brilliant ...

Perfect Tool for Automating Sales and Customer Service

What do you like best? Drift was extremely customizable, and even allowed for us to create a human-like not using conversational marketing in response to a lead's questions. What do you dislike? A bit cumbersome to set up. Has limited seats for sales teams. Recommendations to others considering the product: If you have a small sales or customer service team or if you need after hours and weekend support, Drift is the perfect Tool for your business. What problems are you ...

E-Commerce made Easy

What do you like best? Drift is a great tool made especially for the people who in online business/e-commerce business. Drift is great for the people who are responsible for tracking the leads in the business or the people who have to keep an eye on the number of the sales they are making with respect to the days or months. In short, it is made for analysts. It is very easy to use and simple to understand. The user interface is so easy and simple to understand that anyone with a minimum ...

A decent website chatbot solution

What do you like best? The chatbot is able to schedule prospect calls on the behalf of the salesperson. What do you dislike? Emails to notify the salesperson that someone is interacting with the chatbot are not sent immediately. A text notification would be very useful. What problems are you solving with the product? What benefits have you realized? Drift allows prospects to interact with the company on the website even when a live person is not available immediately.

Highly recomended

Very good. Easy setup plus very nice responsive design. Much better than many competitors

Simple, software and simple saves time !!

What do you like best? It was very easy to configure and the interface is quite intuitive and pleasant. Driftbots are what we use the most since they are wonderful and productive, they save us a lot of time. It greatly facilitates communication with our clients and streamlines our sales management, achieving better numbers. The design of the chats is striking and very functional, workers and clients make the most of it. Notifications are very good, they never fail. It integrates very ...