Drift Reviews in May 2025: User Ratings, Pros & Cons

"Drift Review"

What do you like best about Drift? In the past 4 years that I have been using Drift, I have found it to be an incredibly valuable tool both for the company I work for now and the company I previously worked at. I like how quick and easy the UI is to use, Drift is easy to programme and adapt as things change for the business. It helps to create an easy flow and funnel for customers to go down at any level of knowledge and takes us forward with identifying and qualifying leads. It is also ...

"Very informative"

What do you like best about Drift? I really enjoyed how much detail they were able to go into What do you dislike about Drift? There was nothing that I disliked during this event What problems is Drift solving and how is that benefiting you? I have not had the chance to use drift yet but I learned a lot about it today and look forward to using it to connect with prospects

"It has helped my team to increase sales and enhance customer engagement"

What do you like best about Drift? The speed at which we can communicate with a customer. What do you dislike about Drift? I dislike the way my company only leverage the chat piece of drift What problems is Drift solving and how is that benefiting you? Its solving engagement with customers who are currently on our site and being able to answer their queries immediately

"Drift Drives Sales"

What do you like best about Drift? Drift is been extremely helpful to drive meetings by connecting me as an SDR to prospects who browse the site. I have had a lot of prospects that have been thankful for Drift connecting us as there is so much content on the website and it can be overwhelming to explore alone. With Drift I can provide a helping hand and get them to engage with the content that they are interested and can create pipeline by connecting them with our Account Reps. What do you ...

"Drift makes interacting with my prospects easy and more personable."

What do you like best about Drift? The Drift video tool is a major advantage What do you dislike about Drift? Prospect's location isn't always accurate What problems is Drift solving and how is that benefiting you? Being able to connect with prospects at any time through the automatic scheduler. This way, when I'm asleep, prospects from all over the globe can still book time with me and connect with me and I will wake up to a meeting already set up without having to reach back out to them.

"Very Happy with Drfit!"

What do you like best about Drift? I like the flexibility in creating the playbooks and the support I have received from Drify along the way. John Cole has been indispensable in helping us re-work existing playbooks and advising on best practices for new ones. What do you dislike about Drift? We currently do not have an Account Manager and only had limited contact with the previous one. It would be nice if that could be rectified and addressed. We have plans for how we want to use Drift but ...

"Drift Integration on B2B Website(s)"

What do you like best about Drift? Drift is an excellent tool for integrating conversational marketing into our remit. We can connect with customers quickly and efficiently and have in-app reporting to assess the effectiveness of Drift as a tool. It's transparent, innovative and effective. We have seen overall UX improve as a result and we see higher conversions on the site. What do you dislike about Drift? Drift requires a little bit of training and insight before use but that's normal for ...

"Our experience with Drift our CSM has been amazing and incredibly helpful"

What do you like best about Drift? They organised sessions to improve and update our playbooks with great support and best practices. Changing and updating our hooks to get better engagement. Great integrations and goals which can connect to our CRM What do you dislike about Drift? Theres no real downside to drift as it is a great and easy platform to track leads and prospects whilst building personalised experiences for users. Cannot find a downside What problems is Drift solving and how ...

"A powerful conversational marketing tool"

What do you like best about Drift? The tool is strong, easy to implement and continually build. That said, our experience with onboarding, support, and training are all stellar. A great tool cannot stand alone and Drift is amazing on both fronts. What do you dislike about Drift? The UI for configuration is a bit tricky for navigating. Drift takes feedback and takes action so I would not be surprised if there's improvements already planned. What problems is Drift solving and how is that ...

"Drift is something we continue to invest in due to the great restults"

What do you like best about Drift? Drift are constantly releasing new features for their product suite which allows us to constantly level-up and improve how we're engaging with our prospects and customers. What do you dislike about Drift? With the abundance of features, comes complexity. Managing the Drift instance is a full-time job and takes a lot of work to build and maintain. That being said, the positives outweigh the negatives. What problems is Drift solving and how is that ...