Drift Reviews in May 2025: User Ratings, Pros & Cons

"Great product- frequent product updates and enhancements - helpful support team"

What do you like best about Drift? Drift's integrations make the platform extremely useful. We use the Salesforce integration for tracking the opprotuinity influence, getting background on the account visiting the website and connecting the Drift chat transcripts with the leads. We use the Google Analytics integration for event tracking for on-page engagement. We use the 6Sense integration for personalization and connecting the bots with campaigns. What do you dislike about Drift? I dislike ...

"Better Follow Up and Customer Experience"

What do you like best about Drift? How our drift reps are in constant communication with us. What do you dislike about Drift? There they aren't more automated features that can be used. What problems is Drift solving and how is that benefiting you? A roadmap of having a chatbot sitewide. We have seen an increase of credible leads which has lead to more opportunities.

"Great platform and team"

What do you like best about Drift? The team supporting the onboarding process is fantastic, they made it incredibly easy during implementation and encouraged adoption of the platform across our team. What do you dislike about Drift? Not much really, we get 4 hours of playbook support per month which, in the beginning, isn't too much but we're still seeing great results. What problems is Drift solving and how is that benefiting you? Drift is engaging with the visitors on our website who are ...

"Drift is an excellent chat tool to help drive revenue and close deals"

What do you like best about Drift? Drift's bread and butter is its chat, and it's great, but they also have other useful features like Conversational Landing Pages. My favorite thing about Drift is the A/B testing functionality. It makes it easy for us to optimize our messaging. They also have great account support (shoutout Nick and Andy)! What do you dislike about Drift? Drift reporting is excellent, but I wish there was a way to choose specific metrics from the multitude of reports they ...

"Drift is awesome!"

What do you like best about Drift? Drift has been a game changer for us. I've used a fair share of digital tools and can say Drift ranks high on my list when it comes to UI, reliability, and functionality. It's a lot easier to pick up as someone new to the tool but what set Drift apart from the other solutions out there was their sales and customer success team. They're helpful, strategic, and knowledgable and helped us get major ROI on our investment. What do you dislike about Drift? Our ...

"Excellent tool, especially for ABM."

What do you like best about Drift? I'm still quite new to Drift, but I have found the platform is quite simple to use once you understand basics. It has been very helpful in my ABM campaigns towards targeted accounts, especially when wanting to make the user epxierience as personalised as possible. It's also great monitoring those target accounts and how engaged they are with your site, based on their site visits and drift bot interactions. Also, my experience with Drift is very positive ...

"Excellent Tool for Sales/Market Development"

What do you like best about Drift? Giving customers the ability to proactively add meetings to my calendar. As someone who supports the Public Sector, meetings are difficult to coordinate and this reduces the time spent on playing phone/email tag. What do you dislike about Drift? For whatever reason, the Public Sector customers/accounts that I support always get routed to my Commerical counterparts. I'm not sure if this is something to do with Drift itself or with how it is configured ...

"Very insightful information"

What do you like best about Drift? The ability to make a brief video so potential clients know they are speaking to an actual person rather than just another bot. What do you dislike about Drift? I dont particularly dislike anything it is really how your admin sets up your drift that determines your user experience What problems is Drift solving and how is that benefiting you? Drift is making it it easier and quicker to speak to potential customers and clients. It is solving the gap between ...

"Great tool to see which Accounts are engaged"

What do you like best about Drift? In addition to being able to have a live discussion with prospects, I frequently check the Live View and Account Activity pages to discover who from which accounts are engaged with content. What do you dislike about Drift? If no one on my team is available, I don't like that Drift inserts my calendar for the visitor to book a meeting. The scheduling assistant should send the availability of the Sales Rep who covers the territory that the visitor is from - ...

"Great Results!"

What do you like best about Drift? Great customer service and technical team What do you dislike about Drift? Nothing I can think of. Everything is working well. What problems is Drift solving and how is that benefiting you? Increased productivity, Increased engagement on our site, increase pipeline revenue and closed won revenue.