Drift Reviews in May 2025: User Ratings, Pros & Cons

"A smooth digital engagement experience @ AVEVA"

What do you like best about Drift? AVEVA's website receives high traffic from visitors of different industries looking for solutions, support and training. Drift chat helps us ensure that we are always available to assist them digitally no matter the ask. Although the focus is to generate leads, which Drift facilitates admirably - it also provides for the routing and automated handling of the various other requests that come in. Easy-to-use customizable features and integrations are ...

"Best csm and customer support"

What do you like best about Drift? Drift is not only an extremely effective tool, but the cs/sales/ support team is incredible. What do you dislike about Drift? Nothing swift is very helpful to my organization What problems is Drift solving and how is that benefiting you? Customer service questions and lead passing

"Drift is great for Chatting and sale growth"

What do you like best about Drift? Its helpful when customers use the chat bot and pick a product so we can tie them to the correct Sales rep to help assist them. I also like the option to view reports. What do you dislike about Drift? None - I think its a great app and interface! I love the salesforce and pardot integrations. Keep up the good work. I am sure they will just enhance it. Be able to create nurture flows is my forte. What problems is Drift solving and how is that benefiting ...

"What are you waiting for? Sign-up now!"

What do you like best about Drift? The setup took no time at all and support What do you dislike about Drift? The mobile app could use some updating , What problems is Drift solving and how is that benefiting you? Drift and their support teams are always very quick to address and fix any issues that we may have.

"Helping users navigate our site, while generating opportunities!"

What do you like best about Drift? Using Drift has really helped us drive users to the correct locations on our site. It clears the way for folks looking to connect with sales. What do you dislike about Drift? Nothing right now - everything has been great with the tech & the team is amazing to work with! What problems is Drift solving and how is that benefiting you? We have a model where clients, workers, and prospects all come to our site and traditionally clients and workers have clogged ...

"Drift is our top converting lead gen & demo request channel, among other major benefits."

What do you like best about Drift? Drift allows us to serve our site visitors 24/7/365, with human-like conversations. We use it for demo request generation, nurture campaigns, marketing event recruitment, partner support, and general site visitor navigation. The incredible AI capabilities allow our employees to spend time with the high-intent site visitors, while the bot engages and satisfies low-intent site visitors. What do you dislike about Drift? Drift is constantly improving its ...

"Must-have tool for demand generation and great customer support"

What do you like best about Drift? Drift plays an important role in our demand generation tactics. It's fully integrated with our existing tech stack like Salesforce and Marketo. The support we are receiving from the team is amazing! What do you dislike about Drift? Really not much I can say here. Sometimes a bit more customization within the playbooks and their functionalities would be cool. What problems is Drift solving and how is that benefiting you? Drift is an important lead ...

"Instant impact on lead gen!"

What do you like best about Drift? Drift is a great product with tons of features we value but I actually loved how easy it was to get started. We were able to launch a chatbot on our site using a template in less than a few hours and immediately impact demand gen! That short time-to-value encouraged us to invest more time into Drift and find value in their other features too. What do you dislike about Drift? It's a great product for teams of all sizes but for smaller companies you may need ...

"Great platform!"

What do you like best about Drift? My first experience of using Drift was back in 2015 when they were just starting up. It was a great platform then but fast forward to 2022 it's even better now! With the ability to reverse IP look up accounts, create playbooks and connect prospects to sales within seconds - it's one of the best live chat tools you could use. The additional features to booking a meeting, create videos and utilise chat bots really help accelerate our buyers decisions. Our ...

"I have enjoyed the filtering options available to me as a sales representative"

What do you like best about Drift? Being able to pull up reports from conversations that were missed while off the clock. What do you dislike about Drift? I haven't run into any dislikes at this time since I'm still new to the features that are available to me. What problems is Drift solving and how is that benefiting you? With different playbooks, I have been able to narrow down to more beneficial leads which help me to focus my time on the leads that I am working.