Drift Reviews in May 2025: User Ratings, Pros & Cons

"Drift Video for Sales Enablement"

What do you like best about Drift? It is great to be able to connect with customers and prospects on a more personal level. Putting a face to the name helps build a relationship and catches their attention much faster than a regular email. What do you dislike about Drift? There is no downside to the platform, but I do dislike the learning curve that comes with it. Our Sales team has been slow to adopt this technology because it is difficult to prove the effectiveness of Drift video. What ...

"Best Chat & Pipeline Generation Tool Out There"

What do you like best about Drift? Drift has a top-tier Sales team (I worked with Mike Pantano, Kelvin Sims & Kate Mattos). They took the time to ask all the right questions, understand my business/needs & develop a thoughtful approach to solving those needs/roadblocks. They incorporated customized demos, relevant use cases and respectfully challenged any preconceived notion myself or other colleagues had around what a chat platform could be. You could tell they cared not only about the ...

"Powerful technology streamlining prospecting process"

What do you like best about Drift? Drift offers a full suite of products that create personalized experiences for customers, creating a better pipeline with better leads. This ultimately rewards everybody. What do you dislike about Drift? There is nothing I dislike at the moment - it is a powerful tool that helps salespeople and their prospects have the best experience. What problems is Drift solving and how is that benefiting you? Helping customers reach me more easily, saving everyone time.

"positive"

What do you like best about Drift? I like the integration with Slack -- it makes it easier to get notifications. What do you dislike about Drift? It can be hard to see notifications if you don't use the slack integration What problems is Drift solving and how is that benefiting you? it makes it easy to get in touch with your customer when they're on the site

"Great chat software"

What do you like best about Drift? Drift creates a system that streamlines chat usage across the website. It enables our website to convert and interact with end-users at a much more personable level What do you dislike about Drift? The UI can be a bit tricky to play with. What problems is Drift solving and how is that benefiting you? It does a great job at providing another outlet for conversion. Drift enables us to capture the attention of web traffic that we may not have normally been ...

"The Best Team I've Worked With"

What do you like best about Drift? When you start it feels like such a big lift, but the team makes it absolutely painless. Their customer service model is unmatched. What do you dislike about Drift? Before, we were not able to see the AI portion, which delayed some insights. That is changing now though. What problems is Drift solving and how is that benefiting you? We can connect with new customers who do not have a sales representative already.

"Easy Tool to find Hot Leads"

What do you like best about Drift? I really enjoy being able to interact with the customers/prospects in real-time to take advantage of the opportune time. I also like being able to see their activity. What do you dislike about Drift? I am not sure Drift is pulling data from our Salesforce so it is difficult to find out if they are currently customer on the fly---it may because our Salesforce is diffult. What problems is Drift solving and how is that benefiting you? Drift is helping to find ...

"Using Drift for Customer Sales Engagement"

What do you like best about Drift? Connecting with the customer instantly creates opportunities for quick solutions, answers and sales. In a digital world, people want quick answers and resources, drift provides a way to do that and get the sales process in action. What do you dislike about Drift? Drift conversation routing at my company does not work well and constantly glitches. I''m not sure if this is a drift issue or an internal issue, but our internal drift admin hasn't figured it out ...

"Drift Review"

What do you like best about Drift? Ease of use when trying to find information What do you dislike about Drift? Nothing at the moment that I have found yet What problems is Drift solving and how is that benefiting you? Finding clients that need our services

"Drift is more than a tool in out tech Stack they are a TRUE partner"

What do you like best about Drift? Not only has Drift helped increase our sales pipeline, and closed won opportunities, exponentially. They have done so as true partners. Our success is important to them. When they give you a CSM, they hold true to that title. They work really hard as a partner to make sure we as a customer are successful. With regular meetings and our quarterly QBRs, we are able to truly see how Drift has influenced opportunities and sales and create a quarter-by-quarter ...