Drift Reviews in May 2025: User Ratings, Pros & Cons

"Drift is user friendly, fast, and efficient."

What do you like best about Drift? I enjoy that there is a mobile app that allows me to see messages faster than any other method of connection. Competitors lack apps or quick links to those interested in the product. What do you dislike about Drift? I guess the only thing I have had some trouble with is the sign-in/sync with my company and creating MQLs. Our system will send the drift profile to the wrong rep, so we must re-sort everything. What problems is Drift solving and how is that ...

"Informative, insightful, and engaging!"

What do you like best about Drift? Drift has made it easier to have "ice breakers" with prospects. Nowadays, buyers want to feel they have maximum control in the buying process; Drift has the right features to make that possible. In turn, this provides a better experience for sellers and gives them a better sense of organic flow in conversation. Ultimately, having a tool like Drift can provide added value to your sales team. What do you dislike about Drift? One of the features that I ...

"Drift X O’reilly"

What do you like best about Drift? I like the fact that potential customers visiting our website have the ability to reach out to us directly and help generate business. I also enjoy the activities page, where it shows what people from companies are viewing on our website in real time. What do you dislike about Drift? Some things I dislike about drift are the frequent spam bots that come through. Also not being able to reset the queue for drift conversations when those spam bots come ...

"My team loved Drift"

What do you like best about Drift? Drift provided my team an additional channel for leads that our standard lead channels couldn't. It was immediate, in real-time and these leads were hotter than leads from other channels, mainly because you catch them AS they're thinking of you and not after the fact. What do you dislike about Drift? I disliked some of the reporting, like not being able to measure conversion rates quickly enough. Maybe it had to do with the package we signed up for. What ...

"Helped us convert more leads!"

What do you like best about Drift? The most helpful thing our team enjoyed about Drift was how well it integrated into our CRM and allowed for great routing and qualifying questions to get a visitor to the right representative. What do you dislike about Drift? The mobile app was great as a secondary way for receiving chat notifications and responding to customers on the go, but it was quite limited in the way it interacted with our CRM and would take exiting the conversation periodically to ...

"It has been awesome it has helped me ease my way into the field of sales coming from no experience!"

What do you like best about Drift? The best part about Drift is that you don't have to act like a robot. You want the person you are chatting with to know you are human, and drift encourages that. I cannot tell you how relieved I feel when I talk to a potential lead on drift simply because I can do just that, talk. without having to worry how to act like a robot. I love the fact that Drift allows the option to send a video. I think that is a fantastic way to send a personalized message to ...

"Drift is user friendly, fast, and efficient."

What do you like best about Drift? I enjoy that there is a mobile app that allows me to see messages faster than any other method of connection. Competitors lack apps or quick links to those interested in the product. What do you dislike about Drift? I guess the only thing I have had some trouble with is the sign-in/sync with my company and creating MQLs. Our system will send the drift profile to the wrong rep, so we must re-sort everything. What problems is Drift solving and how is that ...

"Informative, insightful, and engaging!"

What do you like best about Drift? Drift has made it easier to have "ice breakers" with prospects. Nowadays, buyers want to feel they have maximum control in the buying process; Drift has the right features to make that possible. In turn, this provides a better experience for sellers and gives them a better sense of organic flow in conversation. Ultimately, having a tool like Drift can provide added value to your sales team. What do you dislike about Drift? One of the features that I ...

"Amwell drives more pipeline with Drift"

What do you like best about Drift? The ability to have live conversations with folks that are visiting amwell is website extremely beneficial. It is also quite nice how prospects can self-schedule a meeting. What do you dislike about Drift? Sometimes 'unqualified leads' come through and schedule meetings with my team that are a waste of time. I wonder if we could update our filters to avoid this and only target our ideal market. What problems is Drift solving and how is that benefiting ...

"Amwell drives more pipeline with Drift"

What do you like best about Drift? The ability to have live conversations with folks that are visiting amwell is website extremely beneficial. It is also quite nice how prospects can self-schedule a meeting. What do you dislike about Drift? Sometimes 'unqualified leads' come through and schedule meetings with my team that are a waste of time. I wonder if we could update our filters to avoid this and only target our ideal market. What problems is Drift solving and how is that benefiting ...