Top 10 Dock Alternatives 2026
Boost engagement, simplify CRM.
Trusted by 2M+ software buyers annually.
Main Features
- Analytics
- Client Management (Customer)
- Client Portal
- Collaboration
Pricing
Starts from $29/User/Month when Billed Yearly
Free Trial available
Dock is a Customer Success Software platform. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Customer Success Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Dock vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Dock Current | Customer Success Software | $29 | No reviews | ✓ Yes |
 Kapta | Customer Success Software | $1,000 | 5.0 ★ | ✗ No |
 Catalyst | Customer Success Software | Custom pricing | 4.6 ★ | ✗ No |
 Roojoom | Customer Success Software | Custom pricing | 5.0 ★ | ✗ No |
 ServiceSource | Customer Success Software | Custom pricing | 3.7 ★ | ✗ No |
 ClientSuccess | Customer Success Software | Custom pricing | 4.8 ★ | ✗ No |
Showing 1-10 out of 10
List of the Top Dock alternatives as of November 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
Kapta — from $1,000 · 4.95★
Transform client connections with Kapta.
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What is Kapta?
Introducing Kapta - a revolutionary Key Account Management platform designed to transform client relationships. Our proven methodology combined with intuitive technology accelerates and supports your efforts every step of the way. Kapta goes beyond just managing accounts and helps you build and ...
Read moreWhat reviewers like about Kapta
- Intuitive user interface
- Enhances client relationships
- Tracks progress effectively
Where Kapta falls short
- Limited integrations
- Higher learning curve
- May require customization
Common Features
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Client Management (Customer)
-
Customer Engagement
-
Task Management
Unique Features
-
Customer Tracking
-
Dashboard
-
Reporting
+ 1 more
Pricing
Starts from $1,000/Month
Catalyst — 4.6★
Empower your sales and delight your customers.
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What is Catalyst?
Catalyst is a customer success software suite that helps to sell more, up-sell and cross-sell, and retain customers for longer with a single solution. Granular control over the sales process provides a 360-degree view of customers who can be re-engaged through messages, newsletters, product ...
Read moreWhat reviewers like about Catalyst
- 360-degree customer view
- Targeted sales campaigns
- Up-sell and cross-sell features
Where Catalyst falls short
- Complex setup process
- Higher cost for advanced features
- Learning curve for new users
Common Features
-
Client Management (Customer)
-
Customer Engagement
-
Task Management
Unique Features
-
Customer Data
-
Retention Tracking
-
Segmentation
+ 2 more
Pricing
Catalyst offers custom pricing plan
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Roojoom — 5★
Streamline customer journeys with AI technology.
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What is Roojoom?
Roojoom is a powerful AI-enabled Personal Journey Orchestration platform - the perfect tool to help you guide your customers through pre-defined objectives in a streamlined and effective way. Packed with useful features like intelligent customer journey scheduling, real-time monitoring tools ...
Read moreWhat reviewers like about Roojoom
- AI-enabled orchestration
- Real-time monitoring
- No coding required
Where Roojoom falls short
- May have a learning curve
- Limited integrations
- Pricing can be high
Common Features
-
Customer Engagement
-
Analytics
Unique Features
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Machine Learning
-
Onboarding
Pricing
Roojoom offers custom pricing plan
ServiceSource — 3.67★
Unlock your B2B potential with ServiceSource.
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What is ServiceSource?
ServiceSource is a renowned B2B Customer Journey Experience Solution that helps businesses transform their digital sales and customer success processes. As a global provider of outsourced go-to-market services, ServiceSource accelerates B2B sales and drives customer retention and renewal ...
Read moreWhat reviewers like about ServiceSource
- Transforms B2B customer journeys
- Sales solutions
- Enhances retention strategies
Where ServiceSource falls short
- May require significant investment
- Complex implementation process
- Limited to B2B markets
Common Features
-
Customer Engagement
-
Client Management (Customer)
Unique Features
-
Retention Tracking
-
Revenue Management
Pricing
ServiceSource offers custom pricing plan
ClientSuccess — 4.79★
Success starts with ClientSuccess.
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What is ClientSuccess?
Clientsuccess is a customer success software that helps to keep team members regularly reporting in a project management platform. It has a great list of features that help SmarterTools clients address the most common pain points. It automatically tracks conversations, sends personalized ...
Read moreWhat reviewers like about ClientSuccess
- Automated conversation tracking
- Personalized email management
- Opportunity discovery features
Where ClientSuccess falls short
- Limited customization options
- Can be overwhelming for new users
- Basic analytics features
Common Features
-
Client Management (Customer)
-
Customer Engagement
Unique Features
-
Customer Tracking
-
Dashboard
-
Reporting
+ 1 more
Pricing
ClientSuccess offers custom pricing plan
ChurnZero — 4.9★
Maximize customer value with ChurnZero.
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What is ChurnZero?
ChurnZero is a customer success software that helps SaaS companies increase customer lifetime value. It automatically track customer experience through NPS, MQL, SQL, renewal surveys and integration with CRMs to determine how valuable they are. ChurnZero provides tools for customer success, ...
Read moreWhat reviewers like about ChurnZero
- Increases customer lifetime value
- Automated customer tracking
- Integration with CRMs
Where ChurnZero falls short
- Can be complex to set up
- May require ongoing training
- Pricing may be high
Common Features
-
Customer Engagement
-
Client Management (Customer)
Unique Features
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Retention Tracking
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Customer Tracking
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Feedback Management
+ 3 more
Pricing
Free Trial available
ChurnZero offers custom pricing plan
UserGuiding — from $990 · 4.92★
Empowering your customer success journey.
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What is UserGuiding?
UserGuiding is the customer success software that helps to achieve goals. Generate more revenue, build trust in product, and maintain healthier relationships with customers with easy to use customer success software. It help to close the loop between business and customers through ...
Read moreWhat reviewers like about UserGuiding
- Revenue generation tools
- Task management features
- Analytics capabilities
Where UserGuiding falls short
- Limited customization options
- May require training
- Not suitable for small businesses
Common Features
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Analytics
-
Customer Engagement
Unique Features
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Onboarding
-
Segmentation
-
Embeddable Survey
+ 3 more
Pricing
Free Trial available
Starts from $990/Year
Totango — 4.6★
Empowering businesses for customer success.
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What is Totango?
Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identify key accounts, and grow revenue faster than ever before. With ...
Read moreWhat reviewers like about Totango
- Robust CRM functionality
- Support automation features
- Event tracking capabilities
Where Totango falls short
- Complex setup process
- Higher cost for advanced features
- May require extensive training
Common Features
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Customer Engagement
-
Client Management (Customer)
Unique Features
-
Segmentation
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Customer Tracking
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Retention Tracking
+ 3 more
Pricing
Totango offers custom pricing plan
UserIQ — 4.44★
Empower, engage, and exceed customer expectations.
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What is UserIQ?
UserIQ is the Customer Success Platform that empowers Product, Sales, and Support teams to help customers more effectively - with deep understanding of how they use products, personalized recommendations for more effective support, and intelligent automation to deliver on their expectations. ...
Read moreWhat reviewers like about UserIQ
- Deep product usage insights
- Personalized recommendations
- Intelligent automation
Where UserIQ falls short
- Complex setup process
- Requires training for full use
- May be costly for small businesses
Common Features
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Customer Engagement
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Analytics
Unique Features
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User Interaction Tracking
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Onboarding
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Segmentation
+ 2 more
Pricing
UserIQ offers custom pricing plan
Gleantap — from $99 · 3.75★
Boost your fitness franchise with personalized engagement.
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What is Gleantap?
Gleantap is the ultimate solution for fitness franchise clubs and studios. It revolutionizes the traditional customer experience by predicting their behavior and engaging them through automated messaging and personalized human outreach. This innovative platform includes a comprehensive set of ...
Read moreWhat reviewers like about Gleantap
- Predicts customer behavior
- Automated messaging features
- Engages customers effectively
Where Gleantap falls short
- Limited to fitness sector
- May require training
- Integration challenges with existing systems
Common Features
-
Customer Engagement
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Task Management
Unique Features
-
Retention Tracking
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Chat (Messaging)
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Multi-Channel Communication
+ 2 more
Pricing
Starts from $99/Month
Dock vs its closest competitors
Buyers comparing Dock usually weigh it against these 10 customer success software competitors, starting with Kapta, Catalyst and Roojoom. Each is compared against Dock on rating, pricing and feature coverage below.
Tools similar to Dock
Searches for "sites like Dock" and "apps like Dock" land on the same set of options as "Dock alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
What earned each Dock alternative its spot
360-degree customer view
Watch for: Complex setup process
Transforms B2B customer journeys
Watch for: May require significant investment
Automated conversation tracking
Watch for: Limited customization options
Increases customer lifetime value
Watch for: Can be complex to set up
Revenue generation tools
Watch for: Limited customization options
Why teams look for a Dock alternative
Before comparing options, it helps to name why teams leave Dock in the first place:
- Limited mobile functionality
- Basic reporting features
- Requires user training
- Not suitable for large enterprises
Key things to look for in a Dock alternative
Here's the data-driven picture across all 10 customer success software alternatives: 2 offer a free tier; and Roojoom is the highest rated at 5★ across 1 reviews.
How we rank, in short.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
