8.9
Spot Score
ConnectWise Control Reviews in July 2026: User Ratings, Pros & Cons
Empower your team with secure remote access.
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Starts from $33 / month when yearly
ConnectWise Control Reviews & Ratings
Spotsaas Editor’s POV
ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
ConnectWise Control pros and cons
Covers remote support with a toolbox for troubleshooting, file transfer, live chat, and multi-monitor support.
Easy client connections with a customizable toolbox and multi-monitor feature.
UI with customization options, communication tools, and machine access.
Handles remote access, file transfer, and command execution for support workflows.
Potential learning curve for new users given the extensive range of features.
Support limited to chat or email; no telephone support.
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Showing 221-230 out of 941
MR
Michael R
01/19/21
ConnectWise ScreenConnect has always…
ConnectWise ScreenConnect has always served my company well. We use it to support our clients around the world and find it to be the most robust and well thought out of the available options out there for both managed and on-the-fly remote sessions.
J
JBerry
01/19/21
Easy to implement
Easy to implement, easy to deploy, easy to manage. Works flawlessly once configured. Allows UAC access on Windows machines. Very clean interface. Love it.
RS
Rod Sepulveda
01/19/21
Great platform and easy to follow
Great platform and easy to follow, even for someone with little background in remote networking.
J
Jason
01/14/21
Imperative to our daily operation
Allows us to access customer machines without having to go to site. Saves a great deal of time & makes us look like heroes when we fix problems almost immediately.
GM
G Moss
01/14/21
Just works.
Just works.I have found that ConnectWise Control is fast, effective, easy to configure and easy for the customer to understand.I use it for both managed technical support connections, and being able to connect and support a new computer on-the-fly, it handles both easily.
DP
David Pierce
01/14/21
Glad to be a ConnectWise customer....
Over the years I have used several remote support software offerings including MS-native Remote Desktop. While there are similarities between them all, ConnectWise has provided me with a more than ample try before you buy (free) service that encouraged me to opt for a paid account. The audit/tracking features are superior in detail and ease of use to any of the other services I have used.As with most of them, I feel the service is pricey, but it is in line with the the others.
YP
Yanesh PRAKASH
01/13/21
Seamless
Seamless, simple for end-users to get connected. No issues with it so far.
S
Sebastian
01/13/21
The ConnectWise CONTROL platform is…
The ConnectWise CONTROL platform is fabulous, however, ConnectWise is a horrendous company with horrible support that doesn't care one bit about its customers. They get you then they rape you.
JK
Josh Karr
01/13/21
Bought a month was auto-billed
Bought a month was auto-billed and then refused refund. Yuck!
TF
Tonje Floystad
01/13/21
Missing functionality
We have purchased the Premium subscription of CW. We need the VNC bridge functionality, but it is only available in the Access subscription. The product itself is good (would have given 5 starts), but when needed functionality is not available in the premium version, I rate it down
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].