Close Reviews in September 2026: User Ratings, Pros & Cons

What do you like best about Close?I like that the user interface and user experience of Close are clear and simple. It helps me easily move from one lead to another and conduct calls in a structured manner. I can see the possible information from the lead well in an overview. I understood everything quite easily in one to two hours.Review collected by and hosted on G2.com.What do you dislike about Close?The power dialer is not included in the Solo Plan.Review collected by and hosted on G2.com.

What do you like best about Close?The workflows are relatively easy to manage and maintaining the flow is relatively seamless. We are able to combine several lists into one workflow which is nice.Review collected by and hosted on G2.com.What do you dislike about Close?We joined at a certain membership level, but almost immediately they rolled out a new membership system and we ended up paying a lot more than we wanted to. I also don’t like how cumbersome it is to upload lists—there’s still ...

What do you like best about Close?I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined solution for me. I can also create tasks and schedule emails, helping me stay ahead and manage my follow-ups effectively. I've been using Close for almost five years, and I appreciate how easy it is to use. They keep improving the product based on our feedback, and they really listen.Review collected by and ...

What do you like best about Close?It's easy to navigate and it's user-friendlyReview collected by and hosted on G2.com.What do you dislike about Close?I don't have anything to be disliked forReview collected by and hosted on G2.com.

"Salesforce if you don't need Salesforce quite yet"

What do you like best about Close? Better than Salesforce, Close understands the need for lead contact records. You heard that right: one lead may have multiple contacts you can target in your cold outreaches on LinkedIn or email. What do you dislike about Close? Custom fields are available to be configured. I am missing the ability to set up parent-child relationships between custom fields. For example, once a lead source is selected, having a child field ask for a source detail with ...

"Easy to use and amazing CRM"

What do you like best about Close? Keeps all my information in one place. The integrations with different software work seamlessly. And whenever I need help, I get a reply from support within a few minutes! What do you dislike about Close? I have not found something I dislike worth mentioning. Maybe deleting the past history of a lead. (Past calls etc) What problems is Close solving and how is that benefiting you? It makes keeping track of all tasks so much easier. I can run all my ...

"Close.io is the simplest, most effective CRM i've used for B2B deal tracking."

What do you like best about Close? The most helpful thing about close.io is the call tracker and it's abilites within the CRM to leave automated voicemails and also predictive calling. Compared to Salesforce you'd have to use some third party plugin. What do you dislike about Close? I'm sure if you were a salesforce admin you might be concerned about your future job loss. The fact is if you dig deep enough into plugins Salesforce WILL have all the features you WANT. But close.io has the ...

"A game changer for a 2-man team"

What do you like best about Close? I am now about 8 months into utilizing Close for the first time and could not be happier. I am on a team of just 2 using this CRM and the ease, functionality, ability to communicate, share files, etc have just gotten better and better with each update. Any time I have a question, customer support gets back to me within a few hours at the most, often times correcting any isseus I had run into. Close CS is also always looking for feedback and so I have sent ...

"It works well and they keep improving it"

What do you like best about Close? I have demo several CRMs in the past 18 months to 2 years, trying to find one that a) truly worked well as described, b) did not surprise you with price sticker shock to use all its features, and c) was easy to use. The Close.io support team is excellent to work with as one configures the system to meet your particular needs. One does not have to wait days to get a reply, and it is an answer to your questions with helpful suggestions, not just directions ...

"I have found Close to be the best as a CRM."

What do you like best about Close? I have found Close to be an easy to use CRM. Love the auto dialer option! This all in one CRM with it's call features are outstanding. Simple lead entry with follow up reminders is great. What do you dislike about Close? There is nothing that really stands out that I would say I dislike about this CRM. What problems is Close solving and how is that benefiting you? Being able to group my leads into different categories, so I'm able to target these groups ...