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8.6

SpotScore

Close - CRM Software

Close Reviews in September 2026: User Ratings, Pros & Cons

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4.88

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Close Reviews & Ratings

4.88

Excellent

Based on 573 ratings & 639 reviews

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Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 31-40 out of 639

JM

Joseph M.

03/24/26

5 out of 5

What do you like best about Close?Close is very easy to learn and use as a CRMReview collected by and hosted on G2.com.What do you dislike about Close?I havent ran into any downsides or anything i dislike about CloseReview collected by and hosted on G2.com.

RH

Rashad H.

03/23/26

3.5 out of 5

What do you like best about Close?I find Close to be a very good tool for complete sales and outbound efforts. I like that it helps with speed to lead, mainly due to the autodialer feature, which is probably my favorite. I also appreciate how it allows for automated sequences for the dialer, making it efficient. Another aspect I really like is how notes are organized right under the autodialer. It shows a complete profile every time you're talking to a new contact, which helps to keep ...

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VU

Verified User in Computer Software

03/21/26

4 out of 5

What do you like best about Close?Its simplicity combined with its completeness. Easy to learn and jump in with simple menus, but then you can customize a lot of stuff in the settings when motivated.Review collected by and hosted on G2.com.What do you dislike about Close?The lack of built-in linkedin message and invate integration.The workflows are too limited as well. It is not possible to implement logic (if/else) and it is impossible to support multiple languages.Review collected by and ...

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AB

Alayna B.

03/18/26

5 out of 5

What do you like best about Close?I love how Close is so simple to use and user-friendly. I never have any issues at all. The calling feature is my job's focal point, and it's excellent. I also appreciate the notes capability, which lets me create a digital trail of updates for myself and coworkers. The initial setup was so incredibly easy, which I really liked.Review collected by and hosted on G2.com.What do you dislike about Close?NothingReview collected by and hosted on G2.com.

SW

Shariq W.

03/16/26

5 out of 5

What do you like best about Close?I like the user interface and user experience of Close because everything's intuitive and designed specifically for high ticket sales teams. It's a reliable CRM tool that allows my sales team to do their job better and live up to our sales team standards. Close also has a better CRM for calling and dialing, which is a significant advantage.Review collected by and hosted on G2.com.What do you dislike about Close?There should be a little bit more automations ...

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SS

Sierra S.

03/13/26

5 out of 5

What do you like best about Close?I love how easy and convenient close is to use and navigate.Review collected by and hosted on G2.com.What do you dislike about Close?Sometimes the hiccups are difficult and unconfidentReview collected by and hosted on G2.com.

DB

Dustin B.

02/26/26

4.5 out of 5

What do you like best about Close?I like the customization options in Close; there are a lot of options available. It's pretty easy to use, and I love the ton of different integrations it offers.Review collected by and hosted on G2.com.What do you dislike about Close?The beginning was a little complicated because I didn't understand a lot of the technology. I don't have a tech background.Review collected by and hosted on G2.com.

SH

Steven H.

12/18/25

4 out of 5

What do you like best about Close?I like the power dialer; it helps a lot in getting through a high volume of calls. The initial setup of Close was very simple, making it easy to start using the tool.Review collected by and hosted on G2.com.What do you dislike about Close?I think it would be nice to have a previous button on the power dialer in case I skip a lead I didn't mean to.Review collected by and hosted on G2.com.

VU

Verified User

11/23/25

5 out of 5

What do you like best about Close?I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to follow up or set a meeting is great, and having these tasks show up in my 'inbox' really helps me manage my daily and weekly to-do lists. It keeps me on top of my outreach by allowing me to follow up with calls or emails. I also integrated Close with my Outlook, and the initial setup was very easy.Review ...

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JC

Jonathan C.

10/10/25

3.5 out of 5

What do you like best about Close?I find Close easy to use and navigate, and it's not so robust that it takes 20 clicks to get something done. I like that templates are easy to create, and the system updates every thirty days or so, which is nice for keeping things fresh. I really appreciate the speech-to-text feature from the laptop, which captures information efficiently. It's also straightforward because I can sign in through Gmail using a work email. Additionally, integrating with my ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].