CleverTap Reviews in July 2026: User Ratings, Pros & Cons

User Interface

What do you like best? NoThe UI of clevertap is vary easy to understand and the level of control is good but the complexity is also low. What do you dislike? The documentation of the APIs are not good and very slow. There should be a option to track the delivery rate of the Push Notification. What business problems are you solving with the product? What benefits have you realized? IUser Engagement

Clevertap is Amazing

What do you like best? Real-time User Information across Platforms Ability to drill down across Segments Insightful Analytics User Journeys What do you dislike? No support for creating mobile based audience in Google & FB Recommendations to others considering the product Keep bringing new features at faster pace. What business problems are you solving with the product? What benefits have you realized? User Lifecycle Management via all channels like Email, Push & SMS. Single tool ...

Clevertap

What do you like best? 1. It has many options to play around your users. 2. I can check every minute detail about my customers through the dashboard itself which very useful 3. I can send many communications to people along with a lot of features like images, global limits etc. What do you dislike? 1. Sometimes the dashboard works very slow, if many tabs are opened. 2. There is no option to unsubscribe a customer from your communications, you always need to upload a csv on the ...

Best support!

What do you like best? Clevertap has by far the best customer support and online resources. I love their newsletter with the best tips and tricks, always very helpful. What do you dislike? Some small features aren't clear in the beginning, but support is super helpful to explain how to use what features What business problems are you solving with the product? What benefits have you realized? Integrated marketing communications strategy, talking to our users at the right time, with the ...

Great tool to push notifications

What do you like best? The ability to add rich media like images (including gifs and video including custom sound. What do you dislike? Not really anything to dislike, however access to beta features is hard to get What business problems are you solving with the product? What benefits have you realized? Push notification issues - solved engagement problems.

Acquisition, engagement and retention toolwe use it

What do you like best? Features like Journeys, transitions , machine learning abilities , UI, UX What do you dislike? Tool is not mature enough to cater to very specific and real time campaigns flawlessly What business problems are you solving with the product? What benefits have you realized? Customer acquisition, engagement and retention. 1. Retention when they are most likely to churn 2. Instantaneous communication based on certain action or inaction and drop off

The product is very good with unique and extensive tools to measure almost any line of business

What do you like best? Analytical tools, Data science engine, find people What do you dislike? The support system over email and sometimes the speed of the tool is slow. What business problems are you solving with the product? What benefits have you realized? Personalized medicines is the strength of Jiva, through CleverTap we are able to scale personalized user journeys that is sending them timely reminders, upselling, etc.

One stop solution to app analytics and engagement

What do you like best? The ease of event tracking and user funnels. Gives me a clear cut picture of my user journey. Very important for the product team because of the insights you can get from Coevertap What do you dislike? Would be wonderful if you guys can provide install attribution as well so that we do not to depend on their party for that What business problems are you solving with the product? What benefits have you realized? Basically understanding what content our users like ...

Good Experience

What do you like best? I like the speed, robustness, ease of use, quality and TAT of the product. What do you dislike? CSV file upload is a task. (moengage has a better/easier way of doing it Recommendations to others considering the product I highly recommend Clevertap to others for marketing analytics and mobile app optimization. What business problems are you solving with the product? What benefits have you realized? Activation/onboarding of new users, retention and engagement on our ...

Powerpacked tool with a great Customer Support

What do you like best? Their analytics, journeys, flows, RFM - super set of features that allow you to customize your marketing messages What do you dislike? No cons as such but if I had to pick on something then the look and feel of the product could be better. Recommendations to others considering the product The Customer Success team is brilliant - make sure you get all the tips on how to use each feature and different use cases which they have previously encountered. Very good team ...