ChurnZero Reviews in July 2026: User Ratings, Pros & Cons

Churnzero Review

What do you like best? The possibilities for automation really help streamline the upgrade process we have been working on. Also the tracking feature allows for better organization. What do you dislike? The journeys feature is something that could be a little difficult to implement. What problems are you solving with the product? What benefits have you realized? We are hoping to use it to be automatically notified when new accounts are assigned to us. This is helpful because the ...

ChurnZero: Make the control Easy

What do you like best? The way in which you can control each of our accounts, follow up, alert our team when we should take action on those accounts What do you dislike? At the moment there is not something that disgusts me, as I mentioned before, it has made it much easier for us to control our accounts What problems are you solving with the product? What benefits have you realized? The main problem I solved is to monitor those accounts that are possible churn. In addition to ...

Customer Health at a glance

What do you like best? Churn Zero has been a great product choice! We use it to understand the health of our customers and keep customer information all in one place. ChurnZero easily integrates with SalesForce and other tools we use to provide all our information in one place. Beyond that, they have top notch employees that care about our business. What do you dislike? Nothing major so far. The team has been very responsive in fixing items when they don't seem to work right and ...

All hands on deck

What do you like best? Love the new dashboard in ChurnZero that allows me to have a bird's eye view of how my book of clients are doing. I can monitor changes in real time with notes, synced calendar, and reminders. What do you dislike? Don't have any real drawbacks to the platform What problems are you solving with the product? What benefits have you realized? I work mainly in the service based business industry so my clients need insight into their lead flow, traffic, and ...

Excellent tool that every customer success team should use

What do you like best? What I like most is that I am able to use one platform for all of my teams needs. We use to have 3 different tools for campaigns, gathering data and logging activities. Moving to ChurnZero has help us have all of this in one place which has made our lives much easier. What do you dislike? There really isn't anything that comes to mind. Whenever my team or I would have a suggestion they have actually worked on putting things in place. They are very good at taking ...

ChurnZero has enabled our CS team to consistently track and measure the health of our customers

What do you like best? The Journeys and automated Plays are my favorite parts of ChurnZero. The ability to automate our process to onboard customers has been huge for our team. What do you dislike? Many of our customer touch points require us to email multiple stakeholders at once. With ChurnZero, we have to send these messages individually, which makes it a bit more difficult to track the follow up conversation. We'd also like the ability to send attachments in emails sent from CZ. ...

Make it easy, so make it with ChurnZero!

What do you like best? Journeys: This tool has help us to increase our daily productivity and to keep our tasks on focus. What do you dislike? The only dislike is that we couldn't jump the weekends or PH in the Journey and that could impact the churn score. Recommendations to others considering the product: If you want to improve your business, then just go head and turn into CZ. What problems are you solving with the product? What benefits have you realized? Customers ...

Incredible Visibility into My Customers

What do you like best? ChurnZero has given me such incredible visibility into what my customers are doing in our software, how activie they, and where they aren't utilizing it. It makes it so simple to reach out within CZ and touch base! What do you dislike? It takes a while to learn how to utilize plays, journeys, and the like. This can be learned, however, with the help of our account manager. What problems are you solving with the product? What benefits have you realized? I am ...

Amazing software - simple to use

What do you like best? It's really easy to use, and straight forward to get insights and actionable from it. What do you dislike? The design may be improved because it is a little old fashioned What problems are you solving with the product? What benefits have you realized? Onboarding and Client retention

Second try at a Client Success Software and these guys get it right

What do you like best? Although I am very impressed with the thoughtfulness of how the software was designed, I am most impressed with their client success process onboarding. It seems that this should be a given in the industry but it isn't. This company plays the long game with its customers and I truly appreciate it. Not only do they have a great product but they are an example of how to support a new customer. What do you dislike? There are a couple slight UI things I see that ...