ChurnZero Reviews in July 2026: User Ratings, Pros & Cons

Excellent product for keeping track of customer health

What do you like best? ChurnZero's segments and plays provide the workflow efficiency greatly needed in my department. What do you dislike? While there is still room for improvements, it'd be great to have recurring "journeys". This allows a re-use of a journey for the same customer which can then be tracked and monitored over time. Recommendations to others considering the product: ChurnZero's plays and segments is a great tool for tracking and automating customer success ...

Robust application to help keep a pulse on client engagement

What do you like best? I like how the application can stitch together application data along with our salesforce.com data. This helps us with a holistic picture of the client's engagement and activity with our application. We are also able to create a live export of our data into different areas of our business, this allows other departments to leverage the data What do you dislike? The system can be a bit labor intensive at times but the tools allow you to conduct a lot of engagement ...

Awesome tool for automating CSM processes

What do you like best? Flexible HealthScores for different segments, very powerful reporting/segmenting functionality and the new Calendar tool has made it easier than ever to log/track meeting notes. The onboarding was very hands on to help get me up-and-running quickly. What do you dislike? While the hands-on on-boarding was a positive, having a little more control over integration/set-up would be nice, there were times where I found this to be a bottleneck. What problems are you ...

Great Business Organizational Tool!

What do you like best? I LOVE the colored pie graphs! This helps me track my accounts and their progress What do you dislike? The only thing I don’t like is that the pie graphs telling me what accounts are in red, green or yellow are on a separate page than my churn zero tasks. Minimal dislike, but they made me put something. Recommendations to others considering the product: Churn Zero is an easy and great tool for managing account. If you don’t have Churn Zero yet, it is a ...

Keeps everything organized!

What do you like best? I can easily look at customers that need checked upon for low usage, as well as helps me stay organized to keep journeys on track. What do you dislike? There are a lot of places to look for information. Not always a bad thing, but can easily be forgotten on where to look for what. Recommendations to others considering the product: It is worth it so that you know your employees are in great hands to stay organized and keep your customers happy. What ...

Great software for managing current customers

What do you like best? I love seeing accounts change colors as their churn score moves. It makes it so easy to prioritize what accounts to contact first. What do you dislike? It took a couple weeks to get used to the system. I still think there is a lot I'm not utilizing in the system. I wish there was a support number to call but they do respond pretty quickly when I've opened a ticket. Recommendations to others considering the product: Connect with my Ring Central so I could ...

Smooth onboarding, well designed product

What do you like best? The onboarding process is well orchestrated, the product is well designed both from a usability and functionality standpoint, and they have a very genuine interest in making sure we derive value from the product. What do you dislike? While many customizations are possible, the UI to make such customizations is not available to clients. It would be nice if we could make customizations ourselves without having to engage our CSM for every one. What problems are ...

Churnzero is great!

What do you like best? I like how easy churnzero is to use. I can log in and look at the metrics I need for the accounts I manage. What do you dislike? Sometimes I get lost in all of things I can do with Churnzero. The more I use it, the more features I have found helpful.. Recommendations to others considering the product: There is a lot of thing you can do with this program! What problems are you solving with the product? What benefits have you realized? The ability to ...

Very useful

What do you like best? So far I do not have something that bothers me about the platform, probably as I'm experiencing it I'm sure I'll find something. So far I do not have something that bothers me about the platform, probably as I'm experiencing it I'm sure I'll find something. So far I do not have something that bothers me about the platform, probably as I'm experiencing it I'm sure I'll find something. So far I do not have something that bothers me about the platform, ...

Unbeatable customer insights and customer support

What do you like best? The onboarding and ongoing support is amazing. You get a dedicated CSM who is an expert in customer success so it is great to soundboard ideas and get guidance on the right ways to implement things. Churnzeroreally cares how and when you start using their tool. The product is also extremely comprehensive and I love the agility of building reports (segments) easily to see what our users are doing at any one time. What do you dislike? There isn't really anything i ...