ChurnZero Reviews in July 2026: User Ratings, Pros & Cons

Great tool for our SaaS company

What do you like best? Automated email and Segmentation allow us to streamline our processes. Churn scores are a great way to quickly see if our customers are at risk. I really like the Live Export feature that has been introduced. Exporting the segmented data to Google Sheets and using Google Data Studio allows another level of reporting and dashboard creation. What do you dislike? Some limitations with what can be done in Salesforce and what can be done in Churnzero. Still need to ...

Powerful Tool

What do you like best? Churnzero allows you to truly customize the information you are tracking and seeing within the account, and even within each log in. I have been very pleased thus far, and am getting data in seconds that would have taken me hours to collect prior. What do you dislike? My one area I would like to see improved is the ability to see time during the day that activities we are tracking are taking place rather that just day by day totals. What problems are you ...

Time Savings

What do you like best? I really like the centralized command center so all my daily task and messages are all located in the landing page. It makes it very easy to organize my day. What do you dislike? I don't like how it is not possible to copy additional contacts when sending an email. I also don't like that you cannot assign a time to a task; that would make it much easier to organize my day even further. Recommendations to others considering the product: Switch over to ...

ChurnZero is a game changer!

What do you like best? I love how we can program plays into the system for quick and easy delivery. Having the ability to point and click to accomplish a task is such a time saver. Being able to track usage has been massively helpful in just figuring out what is going on with customers, since we are juggling so many to just keep track in our heads. What do you dislike? Not much to dislike so far. The only minus I can think of is that with the new dashboard its harder to track my ...

Time Saving and Organization

What do you like best? My favorite part of ChurnZero is being able to save time when contacting my book of business. I can place contacts in a play and make sure they are contacted thoroughly without having to compose an email for contact. I also enjoy the fact that I can build custom segments to organize my customers and contacts. I target a super specific customer and customize my contact with them in a fast and easy system. What do you dislike? There isn't much I don't like about ...

Most valuable software!

What do you like best? The simplicity of use and the vast data it provides makes it the perfect solution for me to get insight into my clients. I was able to create alerts, educate myself on how clients are using our platform and send emails automatically with minimal training. Abby, was hands down one of the best demonstrators I have worked with at any other vendor. What do you dislike? I haven't found anything I dislike at this time. What problems are you solving with the ...

Best for CS leaders and individual contributors

What do you like best? The UI is easy and once you understand the concept of "segments" it's easy to tailor. I've used other platforms that were great for the individual CSM, but as a leader, it was extremely difficult to get aggregated reporting to look at overall trends. ChurnZero works for both. It also seems to integrate well and easily with Salesforce. Their Customer Success team is also responsive and helpful. What do you dislike? The Churn Score, or maybe how we're using it, ...

Professional and meticulous

What do you like best? the product is exceptional and the tactical nature of the on-boarding process is excellent. What do you dislike? Would like to have the ability to build out more custom reports to be exported to share with entire company Recommendations to others considering the product: Keep What problems are you solving with the product? What benefits have you realized? On-boarding, Monitoring and Automation.

Structured Customer Interaction

What do you like best? The one stop shop overview of all my clients via account segments. Full control of all my accounts, my rewals and those that need attention. Filter options make it easy for me to see what is important to me. I can see my clients usage of the platform over varied periods. What do you dislike? I’m missing a location where I can keep a running log of important notes. A one stop snapshot of what is key right now regarding the client. A place where another CSM or my ...

Invaluable Tool for Our Customer Success Team

What do you like best? ChurnZero has had a major impact on our Customer Success and retention efforts over the past year. They have a world class team in place making sure we get the most out of it, and directly take our feedback and implement it into the product. The value we drive from having a live look at customer health for any individual account at any moment in time has been helpful across our entire organization. What do you dislike? There are a couple features where the ...