ChurnZero Reviews in July 2026: User Ratings, Pros & Cons

Easy to us with amazingly detailed reporting!

What do you like best? I like the command center best and the complete overview I have of my accounts and the ability to see how they are each interacting with my site. What do you dislike? I am still relatively new to ChurnZero and have yet to find something I dislike. What problems are you solving with the product? What benefits have you realized? The ability to see the site interaction in real time and allowing us to generate and run plays accordingly is helping us to assist ...

Key foundation for Customer Success Program

What do you like best? From day 1, working with ChurnZero was easy. They were very up front about what their strengths were and helped guide me through the sales process. Their strengths fit what we were looking for in a customer success tool. I love the fact that it marries interactions, events and workflow to help shape the customer success journey. It can be very customized to your particular business need. It seems relatively bug free, which is also a plus. Integrations to Salesforce ...

We love ChurnZero!

What do you like best? I love that ChurnZero allows me to engage with my customers, in a ton of different ways, within 1 platform. I can easily keep track of usage metrics, send mail merges, track my renewals all from their dashboards and playbooks. What do you dislike? There's not much that we dislike about using ChurnZero. I do, however, wish that there were new user demos that showed you how to use the different features such as plays and alerts. I feel like I have a basic ...

ChurnZero has been so great to work with!

What do you like best? I have really enjoyed the service at ChurnZero. Our implementation and customer success reps have both been so diligent and very consistent in their outreach. They have also been very thoughtful in their responses to all of our questions and always make sure to get the best solution for our company. What do you dislike? There is not a whole lot that I dislike! I do wish that business hours applied to plays as a whole and not just the part of the play you are in. ...

Very robust and user-friendly customer success software

What do you like best? ChurnZero makes internal reporting easy; I'm able to create reports on segments, features enabled, churnscore, etc. The churnscore is customizable per segment, allowing you to weight different metrics for different tiers of customers. To sum it up, at a quick glance, I'm able to identify my churn-risk clients as well as those without features enabled, allowing my team to focus on upsells. What do you dislike? It does require a fair amount of work to set up ...

Powerful tool that can be used by a small team

What do you like best? We love having a system that can finally show us user metrics in a way that fits our Customer Success team. As we scale our company, we've found that looking at data in multiple places is a really good way to lose things, and we haven't been able to put any renewals process into place prior to using CZ. What do you dislike? Some account linking things can be tough to navigate; if your data isn't 100% clean you'll run into some frustrations getting things set up. ...

ChurnZero - This application is a time saver!

What do you like best? ChurnZero has been an incredible addition to my companies available tools as it aggregates all of the data of my customers so that I can get everything I need in a few clicks. What do you dislike? I am still really new with the tool, as of right now I do not have anything that I dislike. Recommendations to others considering the product: simply put, this tool has assisted me in becoming a pro-active account manager rather than a reactive one. What ...

Automate and Scale your Client Success Team

What do you like best? The ability to tie in our CRM data with real-time application data. The problem we were facing was to truly be able to understand our clients from a quantitative level. We knew on a surface level that they told us they were using the app, but often times the data tells a different story. With ChurnZero we have been able to set up triggers automatically alerting our team when important usage data is dropping. It is allowing us to become proactive with our client ...

I use it every day

What do you like best? It quickly identifies accounts with activities which allows me to tailor my call to them that day What do you dislike? Sometimes not sure where to find everything Recommendations to others considering the product: Just give it a chance What problems are you solving with the product? What benefits have you realized? Easily tracks active accounts and those that have converted to a paid subscription

Very user friendly and good interactions

What do you like best? Tasks and Activities so far and the fact that you can manage your time so well. I cannot wiat to dive into the User scores and reporting aspect What do you dislike? No general note-taking area on main page of accounts and no mobile app Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? General Account Management and keeping up with a book of clients Efficiency and ...