ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

One of the best customer success platforms out there

What do you like best? ChurnZero does so many things well with customer success and account management but where it really stands out to me is the segmentation and automation capabilities. You have so much data and insights available at your fingertips, all while reducing the amount of other apps you need to access since the integrations are so tightly woven into your ChurnZero dashboard. Churn Scores are another great feature they offer where you get real time, actionable data on the ...

New to Churnzero but now spend most of my day using the platform

What do you like best? Since we have launched Churnzero, it's great to see our customer health, tasks due, reminders, etc all in one place. We also use SFDC and it's a perfect complement. It really helps to start each day knowing which tasks we need to focus on for the day. What do you dislike? Since we are a newer customer to Churnzero, I have not been able to see much room for improvement at this time. I will say I think it's quite powerful. What problems are you solving with the ...

It reduces my time investment and lets me focus on the more important things

What do you like best? Creating segments to identify heavy users, sending e-mails through plays to safe time and creating in-app announcements to inform about new features What do you dislike? It takes a lot of investment of your time to set everything up such as the churn score or journeys. Be prepared that the person in charge needs to prioritize the set-up. What problems are you solving with the product? What benefits have you realized? Having usage insights of customers, have ...

ChurnZero practices what it preaches

What do you like best? It's nice to work with a Customer Success platform that is also invested in using it's own platform to guarantee a great customer success experience to us! What do you dislike? Still working out some of the UI kinks I think. Things are improving, but there are parts of the platform that still have some odd navigation. What problems are you solving with the product? What benefits have you realized? Our goal is to eliminate churn with our customers. Because ...

I've used the other CS tools and I'm a fan of ChurnZero!

What do you like best? I have found managing my 200 plus customer much more manageable with the use of plays and journey to help automate emails and tasks. What do you dislike? There have not been any dislikes, like any new technology, it takes time to adapt to my everyday. With that said, it is quickly becoming a muscle memory! Recommendations to others considering the product: If you wish to have a tool that is easy, user-friendly and has features that make sense for a CSM team ...

Easy to use interface that allows for streamlined automation to boost existing customer growth

What do you like best? I'm a big fan of their automation capabilities and alerts on clients. The interface is easily navigable, and the turn around time from starting out as a new user to be come a power user is fairly short. What do you dislike? There's not much to dislike without being nitpicking. Having said that, when given product feature requests they are welcome to it, and are quick to correct. What problems are you solving with the product? What benefits have you realized? ...

Wonderful Product Incredibly Helpful

What do you like best? The ability to monitor all my clients activity from 1 platform. Being in a SaaS company it is vitally important to know how and when my customers are using our platform in order to take advantage of a pattern in which I see an upsell opportunity or to save a customer from churning by seeing a decline in usage before the renewal date. What do you dislike? The auto email set up can be difficult to set up. The integration to the correct SalesForce accounts can also ...

Exact tech for our company needs

What do you like best? This allows us to automate customer implementations rather than running manually managed spreadsheets that had to be updated too often to remain efficient. We are able to isolate different steps that are taking longer and make sure we are focused on those while continuing the rest of the implementation journey so nothing is being held up. What do you dislike? Sometimes the software has a hard time separating being behind on a journey and behind on a task so ...

CZ Review

What do you like best? I really like that ChurnZero allows me to quickly see alerts associated with my accounts, see an overall dashboard for all accounts, and also look up any account to get a ton of information about overall health, users/usage, as well as a ton of other details. What do you dislike? Sometimes I feel like churn scores are less than accurate, but I do believe that's a result of the way my company has specifically designed the scores to populate (so it's not really the ...

Makes my life easier

What do you like best? I like that CZ is basically a one stop shop for me and my team. We are able to integrate all of our data sources into one place in a clean and exportable tool that also provides great infographics and visuals. What do you dislike? It is not the most intuitive too, but that's not necessarily a mark against them as I understand there is a lot of customization that goes into what is included Recommendations to others considering the product: I might not be the ...