ChurnZero Reviews in July 2026: User Ratings, Pros & Cons

Account Management Made Easy

What do you like best? The playbooks and numerous automations through ChurnZero make personalized account management doable on a mass scale. This is incredibly beneficial for companies that have a huge customer base but put high value on positive customer experience. It also seriously makes CSM lives easier! What do you dislike? I do wish there was a more more easily accessible self-help article or video base for those who are brand new to the system and would like to do independent ...

Swift Implementation & Fantastic Support

What do you like best? The implementation, support, and training with the Churnzero team were fantastic. From the sales process to launch, the team is professional, patient and responsive. Shout out to Casey, Bri, and Morgan! I like that I can enable my customer success team to be proactive and support their customers with data. Additionally, today my team tracks all notes on Evernote and transfers to salesforce, this will make it easier for them to track client meetings. I also like the ...

Powerful and Intuitive

What do you like best? Our company recently went through a very challenging CRM switch so I was worried about learning ChurnZero after switching departments. The transition could not have been easier. The platform is very intuitive, easy to navigate, and offers so much visibility. I can quickly find any information I'm looking for and am better able to help our customers because of it. What do you dislike? I'd like to see a little more functionality with contacts. Our company works in ...

A simple, yet powerful tool

What do you like best? I absolutely love how easy it was to get started with ChurnZero. My organization has used it for a while, however, i am a recent new hire. Learning the system, how it works and how it can be personalized to your workflow took less than an hour! What do you dislike? No dislikes on this side! The software is very easy to use and get going. What problems are you solving with the product? What benefits have you realized? Understanding the customer life cycle.

Life changing - you'll never look back!

What do you like best? Finally, our team is now empowered to be successful. I felt like we were completely blind and spending hours and hours of our day putting out fires and being reactive. Now, we have automated so much of that process and we can finally start to be really proactive. It's actually made my life stress free and our relationships with our customers are more meaningful and personal. The biggest highlight for us has been Bora our Customer Success Manager. She has provided ...

Amazing!

What do you like best? It is easy on the eyes, has a helpful and interactive team that go above and beyond and takes little effort to get used to it in fact it is an indispensable part of my day as a customer success manager at chargebee. love their marketing emails and gif's - just mindblowing and love my customer success point of contact - Bora Lee What do you dislike? well I believe that the user interface can be a little more friendly and in-app videos for 2-5 mins can be ...

Automate workflows for our CSMs

Amazing Experience

What do you like best? Alerts. I absolutely love alerts. Whenever my customer raises a ticket in Freshdesk, it helps me stay on top of my ticket and reach out to them proactively. What do you dislike? It will be great if you can provide an inapp tutorial on how to use various features. Like a demo tutorial for each module (a short one is good). We had to schedule regular training with CZ team for helping us explore more. Recommendations to others considering the product: Just go ...

Allows complete management of users and provides a task list to stay on track

What do you like best? Really enjoy being able to use segments What do you dislike? There is a lot to learn here. Sometimes our SF doesn't connect properly due to issues on our end. What problems are you solving with the product? What benefits have you realized? Solving churn! :) Very beneficial to see what issues need to be identified and fixed.

Manage customer lifecycle practically and intelligently