ChurnZero Reviews in July 2026: User Ratings, Pros & Cons

ChurnZero has given us control of our customers’ success

What do you like best? The system is extremely agile and easy to use. ChurnZero allows us to scale the manual processes our amazing team has come up with so they are now a standard of excellence across our entire customer success team. The tool provides robust automated processes without the steep learning curve required by alternate tools. What do you dislike? We would like to be able to control field creation, updates, and page layouts via an in house admin, rather than having to go ...

Very helpful tool to combine all our outreach/tracking in one place

What do you like best? With this tool, we can easily segment our client base to target those who need action. We no longer have to guess which clients need more assistance, are becoming disengaged, or who are our standout users. This tool gives insight into our customer base like we've never had before, allowing us to be very strategic, save time, and focus our energy where it is needed. What do you dislike? This tool has so many great features, but we are not able to utilize all of ...

Great Tool for Price

What do you like best? They added the ability to track your own events via the user interface. This allowed me to track folks that were landing on individual pages or clicking on certain buttons/links. It is really easy to create segments/audiences and then target them with "plays". I was using the tool to manage a large audience of un-managed customers which worked really well. What do you dislike? The in app pop-ups need more functionality that allows you to style them and position ...

ChurnZero is THE solution

What do you like best? The customizations within the platform really allow me to manage and track my clients. It has allowed me to automate processes that used to take me hours per week so I can focus more on clients than staring at my computer. What do you dislike? I can't say I have any particular dislikes. The features are extremely robust and if something is missing, it tends to a feature in the works. What problems are you solving with the product? What benefits have you ...

Customizable Solution Helpful for Efficiency & Consistency

What do you like best? - Journeys help deliver a consistent customer experience and will help onboard new CSMs faster - Plays are useful to automate previously manual processes - Great support from our ChurnZero CSM What do you dislike? - The customizability is a double-edged sword. It's quite a bit of effort to get the right configuration up front before CSMs start seeing the value in their day-to-day - CSMs did not find the user interface particularly intuitive What ...

The Key To Success

What do you like best? We love being able to be proactive with our clients by seeing account activity! What do you dislike? We are new users, so at this time I haven't seen anything that I dislike about this service Recommendations to others considering the product: If you are looking for a product that assists you with outreach and communication with clients, this is a great tool! What problems are you solving with the product? What benefits have you realized? We are able ...

Very intuitive and easy to use tool

What do you like best? The view on the calendar is great and you can have access directly to all the features to log your activities from there. Although it is hard to create segments if you are not used to the tool. The dates of contracts and notion of churn is great and really helps. we use NPS a lot and it is a great way to ask our customers about their level of satisfaction I like as well the alert features as it helps to stay organized with the tasks and the activities ...

Great Client Success Tool

What do you like best? The dashboards, segments and plays are the most critical tools for our success. Automation is key to helping with efficiency, so having a tool that can alert issues and even send content is very beneficial. What do you dislike? Took a few months to implement, was not terrible, but wish it was a bit quicker. Recommendations to others considering the product: Can not say enough about their support, especially our account rep Bora. She is awesome. I would ...

Everything we've been looking for in client success!

What do you like best? It allows us for the first time in my 5 years managing client success to be proactive and reach our to clients that are at risk for not renweing. I also love the automation through setting up plays... it's such a time saver! In the past, we've had fairly easy processes that we just couldn't automate and now with ChurnZero, we can. I also love the segments and alerts. It's such a simple thing but I wasn't looking at certain clients and I certainly didn't get alerted ...

ChurnZero has become part of my day to day and has had a huge impact on how I work with clients.

What do you like best? ChurnZero provides incredible insight into each account. This is a great spot to manage everything you need for a customer success role. It connects with many platforms including Salesforce, Gmail, and Google Calendar to keep things simple and organized. This is a great platform to manage relationships and ensure clients are engaged properly. What do you dislike? The set up for ChurnZero is a lengthy process, but worth it to ensure you have everything you need ...