ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

Awesome service experience that comes with a great product

What do you like best? From day 1, the interaction with the ChurnZero team was positive. They are quick to help and find creative solutions to every request or ask we threw their way. The platform itself is highly customisable, easy to use and answer all of our needs. Where there are gaps between what the platform had to offer and what we needed, the team was able to find a solution ad even create one for us. What do you dislike? Some of the customisations and set ups can only be done ...

A Powerful Tool

What do you like best? Easy to review survey results and able to automate certain functions using "plays". What do you dislike? The Salesforce integration has taken a lot of internal work on our part. What problems are you solving with the product? What benefits have you realized? Tracking churn potential and automating the customer journey.

Great Site

What do you like best? ChurnZero is very user friendly and allows you to track so much more than other sites I have used. What do you dislike? I have not run into any issues yet! I know that if I do the support team will handle them efficiently based on previous conversations! Recommendations to others considering the product: ChurnZero is very easy to use but if I was going to give a recommendation to someone using the service I would say to take your time to look around! There ...

ChurnZero Is A Game Changer!

What do you like best? ChurnZero brings our company closer to the business that we work with. With the tools that CZ provides, we get a deeper understanding of each account and how to approach them. What do you dislike? I don't dislike anything about ChurnZero What problems are you solving with the product? What benefits have you realized? With ChurnZero, we are able to identify why an account is not happy with our services or what tools they are not using. Also, we can bring each ...

Tracking new user journeys

What do you like best? ChurnZero has helped me to track customer journeys and create customized messaging campaigns targeted at their behaviors. It's incredibly customizable, so I'm able to look for exactly the behaviors I need. What do you dislike? I wish it was easier to put together a custom group of users to send one-off messages to. What problems are you solving with the product? What benefits have you realized? Increased automation of messaging for unique customer journeys, ...

Great help in our Day to Day, able to automate a lot of admin actions

What do you like best? CSM team is top notch, helps us scale our team and individual CSMs What do you dislike? Heavy implementation cost (time and resources) What problems are you solving with the product? What benefits have you realized? Quanitfying churn risk, and reporting out to larger teams. Helps maintain transparency of customer health

Great Product and Service

What do you like best? Churn Zero has changed the way we manage the custom experience. This tool has taken so many manual processes and automated them. We can now do more with our existing team. What do you dislike? There isn't anything that i don't like. The setup and implementation was very straight forward What problems are you solving with the product? What benefits have you realized? In the past our account reviews were all done manually. Now my team is alerted to changes in ...

Detailed Overview of Everything you Want to Know

What do you like best? The customization available for the journeys and plays for each customer is amazing. Easy reports that show me anything I would want to know. Support staff that are quick to answer questions and offer info gathering sessions to make sure you are best using your product. What do you dislike? Can be difficult to follow along when first using the software as there are lots of turning pieces. What problems are you solving with the product? What benefits have you ...

Wonderful product and customer service

What do you like best? ChurnZero provides the best customer experience among all our vendors. What do you dislike? This is not specific to ChurnZero but customer success automation, and in fact customer success in general, is a new and fledgling field so it takes a good deal of educating internal teams on how to take advantage of customer success automation. Recommendations to others considering the product: Since customer success automation is new please take the time to educate ...

ChurnZero is adding automation to our client onboarding process

What do you like best? I love that I'm able to manage my onboarding tasks almost exclusively in one platform! We leveraged plays and journeys to automatically assign tasks/emails based on where clients are in their implementation projects. My Command Center is saving me so much time! What do you dislike? I wish there was a more wholistic way to view all of the activity, plays, journeys, etc. for an account. As an implementation project manager, it would be great to have a dashboard ...