ChurnZero Reviews in July 2025: User Ratings, Pros & Cons

"Be a Hero with ChurnZero"

What do you like best about ChurnZero? ChurnZero is the perfect business assistant. All accounts, activities, dashboards, playbooks all in one easily-accessible place What do you dislike about ChurnZero? The is some time investment needed to learn to navigate throughout the site What problems is ChurnZero solving and how is that benefiting you? ChurnZero allows our entire team (and management) to view tasks, activities, etc., making us all more productive. Contracts are easily accessible ...

"Chrun Around"

What do you like best about ChurnZero? ChrunZero gives you confidence when organizing your book of business around retention goals. A book of 300+ accounts feels doable with a tool such as churnzero! Automated messaging, setting plays, and using health scores for forecasting are crucial to our business practices. What do you dislike about ChurnZero? Notes for specific accounts is difficult, but it sounds like the team has a fix in place already. What problems is ChurnZero solving and how is ...

"Has greatly improved our customer success journey"

What do you like best about ChurnZero? ChurnZero has improved our Customer Success department by being able to have a central location to store all information regarding clients. The playbooks and alerts are very helpful to manage. The best part of ChurnZero is our Account Manager, Mark Mullin. He is always very professional, extremely knowledgeable and does it all with a smile. He is a great asset to your company! What do you dislike about ChurnZero? No audit trail on fields. This would be ...

"Amazing support to implement CZ into our practice by our CSM"

What do you like best about ChurnZero? Capability to optimize CMS work. Lots of tools to help prioritiza data and automate tasks. What do you dislike about ChurnZero? Lot's of challenges with integration with our various systems. An assessment would have been good in advance to clearly understand what can and cannot be done based on our internal systems. What problems is ChurnZero solving and how is that benefiting you? efficiency, ability to manage lots of accounts, ability to automate ...

"Chrun Zero for Email Marketing Software"

What do you like best about ChurnZero? I like the ease of use, churnzero product features and visibility in my book of business. This has increased my engagement rates with those who have low churn scores. What do you dislike about ChurnZero? I will say that the software is a bit cluttered throughout the homepage. Some information can seem lost on the page and makes it difficult to see what's actually important. What problems is ChurnZero solving and how is that benefiting you? Churn Zero ...

"The Power of ChurnZero"

What do you like best about ChurnZero? CZ is a really robust tool that helps me in my role daily. There are many reports I can run to get a better understanding of my book of business's health and see what my clients are focusing on with our solutions. It keeps me on track and organized. What do you dislike about ChurnZero? There really isn't much to say about dislikes. I'd love to see more strategic approaches to building the best reports that will help me with more helpful insights. ...

"The easiest way to organize my day and help keep my clients on track!"

What do you like best about ChurnZero? I love all the segments that I can create! It is so helpful that I am able to pull many different types of data/scenarios based on what my needs are. I also really enjoy the ability to track my client's "health" with the churn scores. It has made my communication with clients that much more thoughtful and intentional! Not to mention the ease of CZ! The layout and formatting is simple, and straight to the point! What do you dislike about ...

"Invaluable tool for data and customer health insights + efficiency!"

What do you like best about ChurnZero? Churnzero allows us to make decisions and trigger semi-automated and automated communications backed by key usage data. The efficiency improvements are outstanding, but the insight we can gain into client health, adoption, and usage is incredibly valuable as we grow and scale. What do you dislike about ChurnZero? Integrations between various platforms can be a bit challenging. Some data remains siloed. Segmentation tools need valuable updates like ...

"Pleasant product"

What do you like best about ChurnZero? Churnzero provides metrics for clients that are invaluable to us, help gaining insights and manage accounts with a data driven mindset. Visually pleasing product that is also very intuitive to use! What do you dislike about ChurnZero? I think cz might benefit from more flexibility in the surveys section. Like the integration with pendo nps surveys. Grabbing the data from a joint pool of all nps reviews and then filtering the relevant ones could be ...

"Churn Zero is Very Useful and the Implementation and Customer OnBoarding is Exceptional"

What do you like best about ChurnZero? One place to store all customer details, which enables collaboration of our Customer Success Team. The Plays are very helpful and save so much time. Love the tracking and reminders. Bora Lee has been with us through the on boarding process and she is always there to answer questions and provide best practices. I'm totally impressed. What do you dislike about ChurnZero? There really isn't anything I can name. Every suggestion we have offered has been ...