ChurnZero Reviews in July 2025: User Ratings, Pros & Cons

"Great Addition"

What do you like best about ChurnZero? The interface with Sales Force and ease of use What do you dislike about ChurnZero? Personally, I need to train more to better utilize the system. What problems is ChurnZero solving and how is that benefiting you? I have no issues at this moment.

"ChurnZero for Implementation & Tracking"

What do you like best about ChurnZero? ChurnZero is an indispensable tool for onboarding new customers and tracking their progress once they hit maintenance. I love how we can automate tasks and milestones to help move customers through different Journeys and avoid things falling through the cracks. What do you dislike about ChurnZero? There are parts of ChurnZero that can be a bit finicky to learn and track down, some pieces aren't super intuitive, but they have a robust support system and ...

"Great CSM tool!"

What do you like best about ChurnZero? It works very well if you manage to connect all data points to it (your client CRM tool, performance data etc). What do you dislike about ChurnZero? Can't create dashboards unless you're on the Enterprise package. What problems is ChurnZero solving and how is that benefiting you? Giving the Customer Success Managers clear visibility on their tasks, helps them prioritise their day and the most important client activities.

"It works well for the functions that I need it for at my company"

What do you like best about ChurnZero? Ability to find data faster on current customers and clients What do you dislike about ChurnZero? It is not able to integrate with all platforms What problems is ChurnZero solving and how is that benefiting you? The Ability to find current customers to know which specific product or service that they are using

"My experience with CZ"

What do you like best about ChurnZero? I love how organized CZ helps me to be, it is a game changer! What do you dislike about ChurnZero? Sometimes I have a hard time finding information in the platform but I am getting better at knowing where to search. What problems is ChurnZero solving and how is that benefiting you? Keeping all customer contact in one location so I can easily find what I am looking for.

"Go Animate"

What do you like best about ChurnZero? I like being able to set up plays (emails) that go out automatically to clients. It helps so you don't forget to send them. What do you dislike about ChurnZero? Everything is helpful but learning how to use all it has to offer was challenging. Recommendations to others considering ChurnZero: It's perfect help organizing and running reports What problems is ChurnZero solving and how is that benefiting you? We do yearly renewals we're able to set all ...

"The best customer management tool"

What do you like best about ChurnZero? ChurnZero has massively improcved our visiabiloty of customer health and also our cadence of customers has improved dramatically. It has allowed full visability over various different aspects of customer product use and engagment both ways. What do you dislike about ChurnZero? I am struggling to think ogf anything I don't like aout this system! The only imporevment I can invision is the ability to have demedned churn scores based on different aspects ...

"Incredible Customer Tracking and Help"

What do you like best about ChurnZero? Churn scores (once dialed in) are incredible. This program does take a lot of work on the operations side to get to the point where you can really make the most out of this program. Our company just hit two years with CZ and ill be honest it took me almost a year and half to really understand it. That comes from management and how dialed in it wasnt at the beginning. This takes time and now we have it working super well and each team member is REALLY ...

"Review From A CSAM's Perspective"

What do you like best about ChurnZero? I like the platform's overall workflow and the data it provides. ChurnZero gives the feel that it was built for our company's CRM platform. The available data can answer many questions regarding the health of a customer relationship. What do you dislike about ChurnZero? There are no downsides that I can think of. It is as well structured of a third-party CRM as I have ever worked with. ChurnZero has been a tremendous help in streamlining my current ...

"I Love the Product and Having an amazing CSM Makes it Even Better!!"

What do you like best about ChurnZero? The information we can see is so helpful for us to help our customers more. I get quick and helpful responses when I reach out to my CSM. I never feel overlooked or pushed aside. What do you dislike about ChurnZero? I would love to be able to edit some of the primary account information for an account that will display at the top of the page. I want to be able to select what we see there. What problems is ChurnZero solving and how is that benefiting ...