ChurnZero Reviews in July 2025: User Ratings, Pros & Cons

"Churnzero is truly a game changer for managing your customers at scale."

What do you like best about ChurnZero? I can segment our customers like never before, enabling me to send targeted outreach to all my customers. ChurnZero ultimately unlocks scale and enables us to handle a lot of communication with a relatively small CSM bench. Their support team and CSM's are engaged and capable. Thanks to Deklan, Sebastian, Dash, Maria, Liz, Andy, and Allison for making our experience excellent. What do you dislike about ChurnZero? It's very powerful, and if you're not ...

"Great implementation experience and enjoying getting to grips with functionality"

What do you like best about ChurnZero? The ability to allow us to more proactively support our customers through alerting, segmentation and reporting. ChurnScoring over different factors to analyse customer health. Opportunity to move to a low touch-high touch customer model through automation and journeys. More standardised approach to delivering to customers with Journeys What do you dislike about ChurnZero? The Live Export reporting is very fiddly and proving difficult to setup as I need ...

"Extremely Robust Customer Success Software"

What do you like best about ChurnZero? ChurnZero integrates ALL of our SAAS company's platforms/data points to see our users' data in one consolidated place. What do you dislike about ChurnZero? It is a heavy lift to onboard, train, and implement ChurnZero in order to use it to its full capabilities. What problems is ChurnZero solving and how is that benefiting you? We are able to predict churn likelihood for the first time, see a complete view of customer experience before an interaction, ...

"A Revolution in Customer Success Management"

What do you like best about ChurnZero? I love that ChurnZero automates many parts of my job and makes it much easier to focus on helping customers improve their email marketing strategies instead of sifting through account details to determine engagement and risk factors. I am also really interested in AI Labs and becoming more familiar with useful prompts to get the results I'm looking for with the technology. What do you dislike about ChurnZero? I have not found anything that I dislike ...

"My team and I love CZ! This has been a huge improvement for us."

What do you like best about ChurnZero? This platform has made our work easier for me and my direct reports. For me, it helps me to review and help workers without seeming like micromanagement, and to have under control all the emails I have to send to clients. With the plays, it saves me time as I have a lot of templates and emails ready to go. It helps my team to have better control over the tasks for each account and to know renewal times and additional customer information. What do you ...

"Great tool to manage your customers as a CSM"

What do you like best about ChurnZero? Everything is there in front of you, depending on how the tool is set up you can get valuable insights that will eventually lead to meaningful conversations with your customers, get more connected with them and, eventually, do what you can to prevent that churn. I am very happy with it and for sure it makes my like easier. What do you dislike about ChurnZero? None at this point, the tool is quite intuitive and I know the team is working constantly to ...

"Amazing, powerful tool"

What do you like best about ChurnZero? I love that there are plays that trigger based off of the interaction I perform with my customers. What do you dislike about ChurnZero? Nothing, I'm still learning a lot but so far so good What problems is ChurnZero solving and how is that benefiting you? It helps me know what customers i need to reach out to and how to manage my book of business a lot better than trying to keep up with everything and every customer manually

"Easy to use and great results"

What do you like best about ChurnZero? From an IT point of view, it is an easy-to-use tool. Once you switch to admin, you can easily make many enhancements and changes to the app base on what the business need without contacting the ChurnZero team, which saves time. Also, the churnZero team is available most of the time & quick to respond. What do you dislike about ChurnZero? None as of now.I think everything is working well. What problems is ChurnZero solving and how is that benefiting ...

"Amazing onboarding experience"

What do you like best about ChurnZero? We are still new to the software, but the onboarding and client success experience is amazing. What do you dislike about ChurnZero? Being able to send surveys directly to individual customers instead of having to build a journey. What problems is ChurnZero solving and how is that benefiting you? Automating Churnscores, alerts to changes in system usage, and onboarding experience. All things that were happening manually and should save us at least 10 ...

"Actionable Insights Delivered Quickly"

What do you like best about ChurnZero? CZ takes data from so many sources and puts them together so that I can find the insights I need to take positive action quickly to keep my accounts healthy. What do you dislike about ChurnZero? The mental conversion of "higher number is worse" is a minor hiccup, but once you have reframed the number in your head, it's OK. What problems is ChurnZero solving and how is that benefiting you? Simplfying activity tracking and account segmentation. Instead ...