ChurnZero Reviews in July 2025: User Ratings, Pros & Cons

"Great tool and resource"

What do you like best about ChurnZero? Love how much easier this tool has made my job! Easier to track my accounts, easier to log activities and notes. What do you dislike about ChurnZero? There isn't anything that I dislike. I am also a fairly new user so still learning the ins and outs of the tool. What problems is ChurnZero solving and how is that benefiting you? Helping organizing my work and make it more efficient.

"My experience with CZ has been very insightful"

What do you like best about ChurnZero? Automation and continuous support from Jessie and Erica. What do you dislike about ChurnZero? That you cannot see the sent emails in the sent box in Gmail. What problems is ChurnZero solving and how is that benefiting you? CZ is helping us to scale our customer success team by automating our processes.

"Customer Management Made Easy!"

What do you like best about ChurnZero? ChurnZero's health scoring has helped me manage my accounts to fight churn and get in front of conversations for at risk accounts. I am able to see everything that is going within an account at a holistic view, and identify the areas that are falling due to the Churn / Health Score. It is a very intuitive tool that is SO easy to navigate. What do you dislike about ChurnZero? One thing that I would love to find easier are the usage export plays. It ...

"Churn zero use friendly"

What do you like best about ChurnZero? the way I can manage my task, It lets me organize better What do you dislike about ChurnZero? I like everything, I can't say one thing I don't like What problems is ChurnZero solving and how is that benefiting you? customer's software usage

"Churnzero is powerful!"

What do you like best about ChurnZero? 1. Deep Insights 2. Easy-to-use 3. Customizable 4. Strong integration with other platforms 5. Customer health scores at your fingertips What do you dislike about ChurnZero? One thing I'd like to say is that you need to put your time in to understand how to use the platform just like with any other platform, and making it a habit to use CZ on a daily basis is key to keep up with your accounts. What problems is ChurnZero solving and how is that ...

"We can finally tackle the whirlwind"

What do you like best about ChurnZero? ChurnZero helps me automate regularly scheduled and triggered plays and journeys for an average of 1600+ accounts per rep. What do you dislike about ChurnZero? The text editor, while building emails, can sometimes have funny spacing. However, it does have an easy test email function that allows me to QA the appearance of my copy prior to sending to the client(s) What problems is ChurnZero solving and how is that benefiting you? Automating the workload ...

"UI/UX and Documentation"

What do you like best about ChurnZero? Friendly UI/UX and easily integrate with our core app. I also like the dev console. Easy to spot errors. What do you dislike about ChurnZero? Lack of examples for integrations. Cannot config authentication endpoint Urls for different environments (product, staging, qa, dev, local) What problems is ChurnZero solving and how is that benefiting you? More insight into how customers interact with our app.

"The best customer service - hands down!"

What do you like best about ChurnZero? We are in the beginning stages of using ChurnZero, and we have had nothing be excellent service from our implementation rep to our CSM. It was a big reason we chose ChurnZero in the first place - we knew we would need some hand-holding and some expertise. We were not an easy bunch to implement and maintain - but the team at ChurnZero has been above and beyond in way of assistance, expertise, and patience. We made the right choice and would encourage ...

"We're just getting started -- thanks to ChurnZero!"

What do you like best about ChurnZero? Account segments have been a game-changer! We know now that we can quickly see a list of clients no matter what the need may be. What do you dislike about ChurnZero? Not much to dislike, but wish there was more flexibility around sending emails from a single group email (like a support@.) Recommendations to others considering ChurnZero: Be open to changing your processes to leverage the software in the best way. What problems is ChurnZero solving and ...

"ChurnZero keeps me on track and organized."

What do you like best about ChurnZero? ChurnZero helps me keep track of all my clients in one platform. It helps me keep an eye on their progress and usage in a convenient way while keeping me consistent. What do you dislike about ChurnZero? Downsides include making it difficult to customize email outreach. You cannot continue an email thread using ChurnZero, making it difficult to continue a conversation. What problems is ChurnZero solving and how is that benefiting you? ChurnZero keeps ...