Chatlio Reviews in June 2026: User Ratings, Pros & Cons

"It’s fun to help customers with Chatlio"

What do you like best about Chatlio? The Slack integration, saved replies, and a simple scheduling system. What do you dislike about Chatlio? The widget is good, but it’d be great if they offered a pop-out or moveable version. What problems is Chatlio solving and how is that benefiting you? Immediate customer feedback helps us build better UX.

"Love it"

What do you like best about Chatlio? The fact that it implements with slack. What do you dislike about Chatlio? Would be nice if it could be more customized. Recommendations to others considering Chatlio: none What problems is Chatlio solving and how is that benefiting you? More leads generated.

"Great partnership with Chatlio"

What do you like best about Chatlio? the ease of using chatlio is the best thing about chatlio What do you dislike about Chatlio? would like to see more functionality with reports What problems is Chatlio solving and how is that benefiting you? been able to expand hours based on our contact rate and seeing how many chats are coming in afterhours

"Personalized Customer Service Chat Bot"

What do you like best about Chatlio? integration with slack that displays the picture so you can see who you are talking to as well as the channel so multiple people can see when a chat comes in, personalized colour theme is a nice touch What do you dislike about Chatlio? can't think of anything right now, we have tried several chat bots in the past What problems is Chatlio solving and how is that benefiting you? personalized, real time customer service. In the insurance industry a lot of ...

"Personalized Customer Service Chat Bot"

What do you like best about Chatlio? integration with slack that displays the picture so you can see who you are talking to as well as the channel so multiple people can see when a chat comes in, personalized colour theme is a nice touch What do you dislike about Chatlio? can't think of anything right now, we have tried several chat bots in the past What problems is Chatlio solving and how is that benefiting you? personalized, real time customer service. In the insurance industry a lot of ...

"Simple, powerful and reliable"

What do you like best about Chatlio? It's very simple to setup and get up and running, but provides a large number of configuration options in the background. What do you dislike about Chatlio? Some very minor limitations (at time of writing), like not being able to send to offline messages to multiple people. What problems is Chatlio solving and how is that benefiting you? Customers have a place to contact our team instantly and consistency. We've seen happier customers, quicker customer ...

"Great for support and gathering user feedback"

What do you like best about Chatlio? Simple slack integration, ability to give customers support, easy to install. What do you dislike about Chatlio? No problems experienced. Does the job we want it to. What problems is Chatlio solving and how is that benefiting you? Chatlio helped us to gather user feedback early on to help us create user guides and how-to content. It also allowed us to provide support to our users.

"Super easy app with super customer service"

What do you like best about Chatlio? Our company is 100% virtual, global, and serving thousands of customers worldwide. Before switching to Chatlio we struggled to keep up our high service standards. Since switching to Chatlio about 2 years ago we enjoy user-friendly chatlio. We easily retrieve chat transcripts, and appreciate their very responsive customer service. There's hardly ever a problem, and if so, it's typically our mistake - but their response times and collaborative spirit is so ...

"Great for support and gathering user feedback"

What do you like best about Chatlio? Simple slack integration, ability to give customers support, easy to install. What do you dislike about Chatlio? No problems experienced. Does the job we want it to. What problems is Chatlio solving and how is that benefiting you? Chatlio helped us to gather user feedback early on to help us create user guides and how-to content. It also allowed us to provide support to our users.

"Great tool that integrates seamlessly with our product!"

What do you like best about Chatlio? I love home seamlessly Chatlio integrates with our product. I especially enjoy integrating Chatlio with our Product and Slack. Our company utilizes Slack every single minute of the day, and the fact that we have this chat widget integrated with Slack is extremely key for full transparency. What do you dislike about Chatlio? Dashboards and reporting are somewhat limited. I would love to see improvements on how I can present data on particular users. ...