Chatlio Reviews in June 2026: User Ratings, Pros & Cons

"Simple and Cost Effective Solution"

What do you like best about Chatlio? The best thing for us is the simple integration with Slack. It allows us to distribute support requests to our entire team without additional overhead. What do you dislike about Chatlio? For our purposes, we haven't encountered any problems. And as we haven't reviewed our solution in a while, there's a good chance there are new features available to us that we have not taken advantage of yet. Recommendations to others considering Chatlio: It's very easy ...

"Great service"

What do you like best about Chatlio? I like that chatlio gives the option for macro like canned responses to be set up. What do you dislike about Chatlio? The only thing that is a bit frustrating (with the slack integration) is that when you archive a customer chat channel it sends a million different notifications. It can get frustrating when you are dealing with multiple customers at once. What problems is Chatlio solving and how is that benefiting you? We are using chatlio as another ...

"Quick, easy and effective"

What do you like best about Chatlio? Slack integration and all my team is onboarding What do you dislike about Chatlio? Formatting of main channel is confusing on high activity, and lack of permissions per user What problems is Chatlio solving and how is that benefiting you? Quick communication set-up with customers when deploying a campaign

"Chatlio: Just the right amount of customization"

What do you like best about Chatlio? The Slack integration and ability to customize the widget are my two favorite features. What do you dislike about Chatlio? I don't think there are any huge dislikes for me. We've been able to set Chatlio to handle most of our urgent customer service needs. Recommendations to others considering Chatlio: I'm not 100% sure it will work for your CS workflow, but if your team is in Slack all day, definitely give it a try. What problems is Chatlio solving and ...

"Chatlio: Just the right amount of customization"

What do you like best about Chatlio? The Slack integration and ability to customize the widget are my two favorite features. What do you dislike about Chatlio? I don't think there are any huge dislikes for me. We've been able to set Chatlio to handle most of our urgent customer service needs. Recommendations to others considering Chatlio: I'm not 100% sure it will work for your CS workflow, but if your team is in Slack all day, definitely give it a try. What problems is Chatlio solving and ...

"Simple and Cost Effective Solution"

What do you like best about Chatlio? The best thing for us is the simple integration with Slack. It allows us to distribute support requests to our entire team without additional overhead. What do you dislike about Chatlio? For our purposes, we haven't encountered any problems. And as we haven't reviewed our solution in a while, there's a good chance there are new features available to us that we have not taken advantage of yet. Recommendations to others considering Chatlio: It's very easy ...

"Great service"

What do you like best about Chatlio? I like that chatlio gives the option for macro like canned responses to be set up. What do you dislike about Chatlio? The only thing that is a bit frustrating (with the slack integration) is that when you archive a customer chat channel it sends a million different notifications. It can get frustrating when you are dealing with multiple customers at once. What problems is Chatlio solving and how is that benefiting you? We are using chatlio as another ...

"Quick, easy and effective"

What do you like best about Chatlio? Slack integration and all my team is onboarding What do you dislike about Chatlio? Formatting of main channel is confusing on high activity, and lack of permissions per user What problems is Chatlio solving and how is that benefiting you? Quick communication set-up with customers when deploying a campaign

"Great app integration"

What do you like best about Chatlio? I love how easy it was to integrate with Slack What do you dislike about Chatlio? The only thing that sucks is that it's hard to assign the chats to specific people (they have to watch the open Slack channel and grab conversations from that channel. Lot of people ignore the channel). What problems is Chatlio solving and how is that benefiting you? Trying to have direct customer service / communication with our users to their agents.

"Best way to connect with customers"

What do you like best about Chatlio? I love the integration features. Formerly we used Hubspot, and found it was a mess. The ability to handle and share conversations in Slack is amazing, and the reason we switched. It's 100% worth the pain and effort to switch from Hubspot Messenger feature. We would love to see Chatlio expand the integration to allow more and varied interactions. What do you dislike about Chatlio? The lower end subscription could use or operators. The 50$/month is a bit ...