CallTrackingMetrics Reviews in July 2026: User Ratings, Pros & Cons
AI-Powered Call Tracking & Conversation Intelligence Software
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Starts from $65 / month when yearly, also offers free forever plan
CallTrackingMetrics Reviews & Ratings
Spotsaas Editor’s POV
CallTrackingMetrics has completely transformed how I manage and evaluate inbound call performance across my marketing channels. As a digital marketer, I rely heavily on attribution data, and the platform’s dynamic number insertion and keyword-level tracking have made ROI reporting much more accurate. What really stands out is how smoothly it integrates with ...Read more
CallTrackingMetrics pros and cons
CallTrackingMetrics offers dynamic number insertion and keyword-level tracking, making it easy for marketers to measure exactly which channels and campaigns are driving phone conversions.
The platform allows businesses to automatically record calls and gain deep insights into call duration, engagement, and caller behavior for quality assurance and training.
It integrates with major CRMs like Salesforce and marketing tools like Google Ads and HubSpot, streamlining workflows and unifying lead data across systems.
With features like geo-routing and time-of-day rules, businesses can direct calls intelligently to ensure the right agent answers at the right time.
While feature-rich, some advanced functions like automation workflows and call scoring require time and training to fully implement.
The tool is primarily focused on voice interactions and may not be ideal for businesses that rely heavily on live chat, email, or social messaging for customer engagement.
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Showing 291-300 out of 332
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Chris S
05/21/19
Great way to help our customers!
What do you like best? This service helps our customers listen to how their people are answering the phone as well as how well they know the products they offer. What do you dislike? Sometimes the dashboard is a little difficult to navigate. Recommendations to others considering the product: Take the time to go through the site and to pay attention to the emails that are sent to see what is new and how things are changing. What problems are you solving with the product? What ...
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Justin Z
05/21/19
Night and Day
What do you like best? The call tracking flow, easy to teach my team how to use and the email function is amazing! What do you dislike? I cannot say I dislike anything its been a blessing! Recommendations to others considering the product: just switch! What problems are you solving with the product? What benefits have you realized? Well coming from dialogtech all of them lol.
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Anonymous
05/21/19
CallTrackingMetrics is as powerful as it is easy to use!!
What do you like best? I love that CTM is so easy to set up, and so easy to review calls. I have 10+ phone numbers being used and it's so easy to manage. What do you dislike? Nothing yet! Been super thrilled with the entire service from front to back. What problems are you solving with the product? What benefits have you realized? I'm able to generate leads for customers all over the country, and track which leads are coming in from which numbers. I've found that I can now get my ...
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AI
Agency in Legal Services
05/21/19
Great Service
What do you like best? The dashboard shows the calls in a eay thats easy to see What do you dislike? settings can be hard to find - I've had to contact support several times What problems are you solving with the product? What benefits have you realized? where leads come from
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Emily P
05/21/19
Call Tracking Metrics helps us do a better job tracking marketing
What do you like best? It's great to be able to create tracking numbers for print materials, and to report on the incoming calls. I like the ease of access, as well. It's intuitive and easy to use, and easy to demonstrate to colleagues how marketing efforts are panning out. What do you dislike? The reporting could be a little bit more robust. It may be that I haven't spent enough time trying to use it. Would like it to integrate (for free) into HubSpot. Recommendations to others ...
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AI
Administrator in Consumer Goods
03/19/19
Not very robust
What do you like best? Easy to locate and listen to calls. Easy filtering What do you dislike? Can go haywire at random times for no discernable reason What problems are you solving with the product? What benefits have you realized? Incoming calls Response from of CallTrackingMetrics edit Hello, and thanks for taking the time to write the review of CallTrackingMetrics. If you find this issue happening again, please let us know as soon as you're able, and we can have our ...
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Agency in Computer Software
03/07/19
Switched from Nextiva
What do you like best? So many features, it's like a CRM mixed with a VoIP What do you dislike? Nothing bad has happened so far, one month. What problems are you solving with the product? What benefits have you realized? Mostly determining call queue's and Lead Sources
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Anonymous
03/04/19
Call Tracking Metrics is a fundamental aspect of successful conversion tracking!
What do you like best? The guidance and support staff is an incredible benefit to using this platform. They provide detailed information on various aspects for best practice based on your objectives. What do you dislike? I wish the platform could integrate with a CRM for our clients for the ability to do matchbacks. Sometimes there are expected and a few limited issues related to phone number availability and recycled numbers. Recommendations to others considering the product: Amazing ...
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Administrator in Hospital & Health Care
03/04/19
Best System EVER
What do you like best? Call tracking metrics has been the easiest thing for me to use, Our company had to switch over from another company and I was in charge of getting everything going,. Their customer service and technical support is wonderful. They pretty much taught me the entire system What do you dislike? I like everything about CTM, the only suggestion I have is revamping the text messaging to easily be able to run mass text campaigns What problems are you solving with the ...
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Anonymous
03/04/19
Incredible Call Center Software
What do you like best? I love the fact that you can create custom fields and map them to custom fields on Salesforce. Also, the ability to create triggers based on call activity, This has allowed us to automate our custom call scoring. What do you dislike? It's not that I dislike but it would be nice to be able to do more with CTM in Zapier. Right now is only based on call trigger. I want to be able to feed call info into CTM call log from other apps. Recommendations to others considering ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].