CallTrackingMetrics Reviews in July 2026: User Ratings, Pros & Cons

Incredible Call Center Software

What do you like best? I love the fact that you can create custom fields and map them to custom fields on Salesforce. Also, the ability to create triggers based on call activity, This has allowed us to automate our custom call scoring. What do you dislike? It's not that I dislike but it would be nice to be able to do more with CTM in Zapier. Right now is only based on call trigger. I want to be able to feed call info into CTM call log from other apps. Recommendations to others ...

Love Call Tracking Metrics

What do you like best? The platform that CTM uses is great. It works on my phone, ipad and computer. I am an agency, so i also appreciate that all my customers like the platform and emails as well. What do you dislike? When i login i would like to see the main "accounts" page and i do not. What problems are you solving with the product? What benefits have you realized? CTM shows my customers how well i am performing and gaining them new business with calls. I have saved MANY accounts ...

Best tracking service ever

What do you like best? Support is professionally and served with courtesy. The product is awesome and being upgraded constantly and bugs are being solved quickly. What do you dislike? The fact that the support is not running on Sunday, where I come from, we work on Sundays and we need to wait for the CTM team to both wake up / work in order to solve a problem. What problems are you solving with the product? What benefits have you realized? We are Callbox and we give service to over 500 ...

Excellent product for tracking calls.

What do you like best? It's a comprehensive website that offers everything you need to track your business' calls, which is very helpful for your Marketing department. What do you dislike? It would be helpful for more flexible integration into salesforce objects. Currently limited to contacts and Leads, however many times you want to track multiple different phone numbers to the opportunity object. while there is currently no option for this, I am hopeful they will see the need for this ...

White Shark Media's Experience with CallTrackingMetrics

What do you like best? What I like best about CTM is the support we have received. The functionality is what you would expect, but what has stood out to me is the support we receive when faced with hiccups. What do you dislike? What I dislike is that it has a few glitches that, although they are not critical, they are somewhat frustrating. For example, in our case, we prefer to have the Available setting set by default, and our users often miss calls because they forget to switch the ...

Excellent service and product quality.

What do you like best? We switched our entire system to CTM and have been pleasantly surprised with their level of service. We are now able to track several channels, and the dashboards provide a high-quality overview of account performance. Very happy so far! What do you dislike? Nothing in particular. Sometimes we see calls drop from time to time, but it is not the norm. Recommendations to others considering the product: All around call tracking software. I would highly recommend it. ...

Ctm review

What do you like best? The system once you learn how everything works is very easy to use. The soft phone feature on ctm is very easy to set taking calls. You are search for your calls in a variety of different ways by email, number or name I love this feature. What do you dislike? It has a tendency to cut out sa sometimes in the middle of a call. For a new user it can a lot to take in but if you have used ctm features before you learn fast. Recommendations to others considering the ...

Fully using call tracking!

PROS & CONS What are the best aspects of this product? Swiftly adding tracking numbers is the best. But the best thing with CallTrackingMetrics is how they independently bill customers and getting only to their number in seeing stats and review calls. Linking such metrics with Google Analytics is fantastic. It can help us check the success of our calls within the dashboard. Fantastic customer service. What aspects are problematic or could work better? Nothing at the moment. I can't ...

Tracking calls can only be made through this.

PROS & CONS What are the best aspects of this product? I've been using call tracking metrics to customers for serveral years now. It's a highly reliable approach in measuring ROI on leads for customers. What I favor most with CallTrackingMetrics is their support. Even if we're dealing with intricate programming, they're patient in ensuring the things that we do are correct. What aspects are problematic or could work better? Nothing negative to say. It's so simple to use. Affordable. ...

Call tracking has never been this simple and price friendly.

PROS & CONS What are the best aspects of this product? I've been making use of CallTrackingMetrics for a few years now. It's that solution that provies a pricing model which scales absolutely well as we continue including more clients. Currently, we're utilzing sub-acounts for every client that we deal with. This greatly helped with billing. When it comes to functionality, it met our needs 100%. What aspects are problematic or could work better? Its user interface made leaps over time. ...