CallTrackingMetrics Reviews in July 2026: User Ratings, Pros & Cons

Call Tracking Metrics is the best call tracking software on the market by far

What do you like best? Integrates with Analytics and Google ads seamlessly as well as Wordpress What do you dislike? Nothing to dislike. Inexpensive and eay to use What problems are you solving with the product? What benefits have you realized? Google ads tracking / organic traffic call tracking. Tracks everything including forms

Very easy to use

What do you like best? I like being able to track how many calls are coming in from my paid advertising. What do you dislike? I wish there were a few more prepared reports. What problems are you solving with the product? What benefits have you realized? How to figure out my ROI on paid advertising

Cheaper than other opitons

What do you like best? It's cheaper than similar products and gives the insight we need to track calls for different campaigns. LIke being to choose between local and toll-free numbers and creating number pools. Like being able to have multiple accounts in the same login and also being able to choose the accounts each user has access to. What do you dislike? Would be nice if it also tracked form fills (some competitors do this and it's a nice feature. It's convenient having this in one ...

Leading Solution for Inbound Call Tracking

What do you like best? Cross browser compatibility, dynamic number insertion, fast asynchronous loading scripts, numbers for almost every country worldwide, competitive pricing. What do you dislike? Bit of a learning curve setting up pools for dynamic number insertion and also the admin for getting numbers in certain countries but I guess that's not their fault. What problems are you solving with the product? What benefits have you realized? Our previous solution's script on our ...

Detailed Call Analysis

What do you like best? The ability to dynamically swap our number depending on the user's source has helped our marketing efforts and conversion tracking. What do you dislike? I dislike the fact that you have to have the most expensive plan for Salesforce integration. I wish this was offered as an a la carte service for smaller companies with limited budgets. Recommendations to others considering the product: Let lower tier plans use salesforce integration! What problems are ...

Amazing Analytics, Best Customer Support

What do you like best? Their call tracking is really comprehensive tool, very in-depth with virtually limitless functionality. Every-time I get on the tool I learn that it does something that I didn't realize. What do you dislike? I wish that I could access a dedicated resource, someone that could work hand in hand with my developers and marketing directors to get call tracking set up on our sites, email campaigns, ect. Someone who would sort of serve as our dedicated account manager ...

make data driven marketing and advertising decisions

What do you like best? Ability to not only track where my calls are coming from, but listen back to them to determine where there are bottlenecks in our customer journey. What do you dislike? Double check the numbers to make sure they are local Recommendations to others considering the product: If working as an agency always have clients double check their numbers. What problems are you solving with the product? What benefits have you realized? Making better use of our ...

Amazing Product

What do you like best? I love the granularity - from setting up landing pages with separate tracking numbers, to tracking call activity / length / destination. The emails are easy to follow and helpful for myself and my team. What do you dislike? I don't have a lot that hasn't worked. Bit of upfront work to set up properly. Costs money which I guess is a thing that I dislike but also see the value. What problems are you solving with the product? What benefits have you realized? ...

Solid performance and good value

What do you like best? They just simply work. They do what they say they will, and they are very reliable about doing it. What do you dislike? The UI is a little complicated at first. That is at least partly due to the breadth of features that they offer, though. What problems are you solving with the product? What benefits have you realized? It works well "at scale" to help us track and understand calls to our clients so that we can demonstrate the ways and volumes with which we are ...

Great tool

What do you like best? that I know where the call is coming from What do you dislike? hard to figure out the texting and tried will support and still was unable to get it working Recommendations to others considering the product: For the intel you receive; it's pretty hard to beat. What problems are you solving with the product? What benefits have you realized? great to keep track of calls and have the recording and info on the caller Response from of CallTrackingMetrics ...