CallRail Reviews in July 2026: User Ratings, Pros & Cons

CallRail has done wonders for our …

CallRail has done wonders for our company and we are truly grateful for their services.

Selina was wonderful!

Selina was wonderful, patient and clear! She totally went to all lengths to give me the custom service and attention I needed. In the end, she made me look great! Thank you Selina, and thank you Call Rail, we are doing great things together!

Callrail is affordable and works well

Callrail is affordable and works well. I track all of my adwords campaigns through them and it has been flawless. The front end is easy enough for my secretary to manage but also gives pretty strong reporting features to get a more detailed report of how the campaigns are doing.

Great service

Great service. Easy to use and priced right.

Not just a product but true relationship that you won't regret!

I have been using CallRail for 3 years almost. Never ever have I experienced the customer service that they offer. It is so fast, helpful and they are so reliable. The product works perfectly, and at an affordable price. Highly recommend to business owner and agencies!

I love CallRail

I love CallRail, I have tried a few others, but CallRail is the easiest to use and the best quality I have found. With soem others, there was a delay when I was transferring calls and this cost me business. When I use CallRail there is no delay when transferring calls. I also like the tracking, text response option, and playback features. Always happy to leave a review for a quality company and product.Thanks,Jim

Best call tracking company out there

Best call tracking company out there. I've tried 2 different ones prior and was very dissatisfied. Callrail was recommended by a colleague and I'm 100% happy with service and support!

CallRail is a fantastic tool

CallRail has been a fantastic tool for our company. Our sales people are able to learn how they could improve their phone skills and what they could have done differently. It has also allowed us to track activity to our communities.

Callrail really is a fantastic service

Great service, easy to use and setup. Would recommend they refine their trigger options (matching strings) to be a little less chaotic.

Absolutely great customer service

Absolutely great customer service, responsive and on top of all great way to track your incoming phone call to your business and their source. Highly recommended