CallRail Reviews in July 2026: User Ratings, Pros & Cons

Affordable and highly helpful product

PROS & CONS What are the best aspects of this product? CallRail notifies us whenever the call comes into the tracking numbers. I’m able to keep track/listen the recording, to mark the call as lead, to take to my dashboard and add notes, in this way I’m able to look at customer journey. The other good thing is that it is fully integrated with Google AdWords and it is very clear when searching the keywords to a call generated to sales team. What aspects are problematic or could work ...

CallRail is great product

PROS & CONS What are the best aspects of this product? The conversion software is user-friendly and the customer service is helpful and always responsive. They helped us to transfer the ownership of an account in short time, they even helped us to navigate around the system efficiently. It offers weekly reports that are set up and send directly to my email. What aspects are problematic or could work better? There is nothing I can dislike about this product. But, they could add some ...

I love working with CallRail

PROS & CONS What are the best aspects of this product? CallRAil is easy to set up and easy to use, I managed to install the program by myself. There are extremely easy and understandable instructions to follow. It is simple and intuitive tool with great capabilities. What aspects are problematic or could work better? It takes some time for the calls to show as conversion inside the Adwords. What specific problems in your company were solved by this product? It helps us to find exact ...

We use Call Rail on a daily basis

PROS & CONS What are the best aspects of this product? CallRail allows me to track multiple numbers. The tool is easy to set up and if you have any question or concern you can always rely on its customer service. You may try this product for free 14 days so you can see if it meets all your business needs. The online analytics you get is great for both online and offline marketing. With this product you may track which marketing strategy is doing the best and which one you need to avoid. ...

Extremely user-friendly

CallRail has one of the most user-friendly interfaces that I've seen. They make it easy to add more than one company and customize routing features so that multiple people can all receive a call or round-robin so that it rotates between a team of people or it can ring one person and if they don't pick up, ring the next. They also have extensive notifications and alerts for missed calls. Anytime I've contacted them, they've been available and prompt to reply. I highly recommend them.

Cheap and effective way to track …

Cheap and effective way to track conversions!

From the beginning CallRail has stood out!

From the beginning CallRail has stood out among its competitors with customer service and an overall product offering to our company. Multiple times I called them and they were always willing to fix an issue or quickly resolve a problem I came across. Their product fits our needs exactly and their pricing cannot be beat for the value you are getting. I would definately recommend them to anyone looking to track their marketing through phone numbers.

Great price and great platform to track …

Great price and great platform to track all calls.

CallRail a Great service

I had started using CallRail in March and it is a great service! All my calls are recorded and very easy to manage. I can track calls, mark them as a valid lead or not valid. I have no complaints with CallRail. If you are a manager and would like to monitor calls coming into your office and how your staff is this is the service to use!

Excellent Service and Support

Excellent Service and Support! Intuitive Platform and Awesome Reporting Features.