CallRail Reviews in July 2026: User Ratings, Pros & Cons

"Best Call Tracking Platform Hands Down"

What do you like best about CallRail? Ease of use, number of native integrations, ability to segregate by client, partner portal. What do you dislike about CallRail?

"Great, simple tool"

What do you like best about CallRail? Customer service has been helpful. It's fairly versatile for scaling businesses. What do you dislike about CallRail?

"Great phone call recording and tracking software"

What do you like best about CallRail? It's really easy to set up new phone numbers, separate them by client, and implement them on the website. You can record incoming calls. You can use number carousels to track phone calls by keyword in AdWords.

"Love the features"

What do you like best about CallRail? I can answer calls anytime and they are recoded so I can go back later and listen to make sure I didn't miss any sales ques.

"Helped us better understand our business"

What do you like best about CallRail? The best part about Call Rail was how easy the tracking is to get setup. Plus, it integrates with Clio. Mainly though, the call insights helped us better understand our business and how our clients actually feel about things.

"Excellent service for tracking performance of marketing"

What do you like best about CallRail? Call rail is extremely easy to use and provides me with a lot of information about the performance of my clients marketing efforts. It is nice to have the ability to hear how the actual sales calls go to get a better idea of why some convert and some don't.

"great experience"

What do you like best about CallRail? We just started using it but the customer service is great What do you dislike about CallRail?

"Without data we know nothing - CallRail solves that"

What do you like best about CallRail? The platform is simplistic yet robust with reporting What do you dislike about CallRail?

"A Great Software for Data Driven Marketers"

What do you like best about CallRail? I love data, so one of my favorite things about CallRail is that it provides me insights into how my different marketing campaigns are performing so that I can better understand where marketing dollars are working and where they're not.

"A Total Game Changer for Call Tracking!"

What do you like best about CallRail? The user interface makes this platform so easy to use. Tasks that used to take me 30 minutes on my old platform now take seconds to complete.