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CallRail - Inbound Call Tracking Software

CallRail Reviews in July 2026: User Ratings, Pros & Cons

Track, Nurture, and Close Every Lead with Ease.

4.5

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Starts from $45 / Month

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CallRail Reviews & Ratings

4.5

Very Good

Based on 2763 ratings & 828 reviews

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Rating Distribution

Excellent

(718)

Very Good

(87)

Good

(6)

Poor

(5)

Terrible

(12)

Spotsaas Editor’s POV

CallRail simplifies the process of tracking incoming leads across various channels. Its detailed insights help businesses improve their marketing performance.Read more

CallRail pros and cons

  • Multi-channel tracking

  • Detailed caller insights

  • Lead nurturing capabilities

  • User-friendly interface

  • Limited features for advanced analytics

  • Basic reporting options

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Showing 581-590 out of 828

P

Phil

05/01/18

4 out of 5

CallRail is a robust & dynamic call…

CallRail is a robust & dynamic call tracking system. One area that can be improved is creating more options for call reports.

D

Dawn

05/01/18

5 out of 5

Great call tracking system!

Great call tracking system!

J

Joshua

05/01/18

5 out of 5

Call Rail is the perfect solution for…any business

Call Rail is the perfect solution for my business, great analytics, easy system and use. I highly recommend!

N

Nathan

05/01/18

5 out of 5

Good stuff!

Excellent service provider. Makes contributing phone calls to digital ads a piece of cake!

R

Robert

05/01/18

5 out of 5

I like the tracking ability of…

I like the tracking ability of Callrail, being able to see what marketing channels are producing is a great business tool.

A

Andre

05/01/18

5 out of 5

Very Dependable & Affordable

Call Rail has been very dependable so far! I like the fact that it is a flat monthly rate with minutes included unlike other call forwarding services. I've experienced no issues with calls, and I would recommend them to anyone looking for a reliable call forwarding/lead generation service.

Y

Ying

05/01/18

5 out of 5

Incredible Platform

CallRail is an incredible service! The platform has so many capabilities that it's easy to customize it according to your business needs. We use it to help track results for a number of our marketing campaigns, and it's also helped us capture lost leads as well. The support team is incredible and gets back to you promptly. All in all, 5 stars.

C

Chet

05/01/18

5 out of 5

Callrail has made a big difference for us

Callrail has made a big difference for us in our AdWords campaigns. We've been able to successfully link or efforts to our ads. We use callrail for all of our clients.

M

Mike

05/01/18

5 out of 5

Genuinely great!

I've tried a few similar companies and once I'd tried CallRail I knew I didn't need to try any more.The features on offer, the price and the support are all great, I'm genuinely happy and will not be switching to another company!If anything could be changed to improve the service, I'd like to see PayPal as a payment method, or the ability to pay in GBP instead of USD. Other than that, I can't fault it.

K

KH

05/01/18

5 out of 5

I love this tool!

I really enjoy how seamless the technology is and really helped us optimize our phone skills!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].