CallRail Reviews in July 2026: User Ratings, Pros & Cons

CallRail is a great product

CallRail is a great product. I is really easy to use for managing tracking phone numbers and calls. The inbound/outbound recording feature is excellent. The mobile app is functional but a little clunky. Also, they need to add the ability to send/receive photo text/SMS messages.

Call Rail does it all

Call Rail does it all! Simple to use, reasonably priced, and perfect for our business! Much better then the competitors!

Solid & Cost Effective

I have had no issues with CallRail. They helped us transition over from our previous call analytics provider quite easily. We made the switch because CallRail was less expensive for the quantity of phone #s and features we needed. CallRail also integrates with the reporting platform we use as an agency, which makes sharing data with our clients very streamlined. The few times I've needed support, they were fast to respond and solved my problem.

Love Call Rail

Love Call Rail. We use them for all of our campaigns. The system is easy to use and the customer service is great.

The Best Call Tracking-- down to the keyword!!

I have been using CallRail for almost a year now and I love how it integrates with so many platforms and dashboards. Pros: My favorite thing about it is the keyword tracking so that I know which keywords are working within adwords. I like to also use the channel tracking so I know where my leads came from. Overall it is a great service.Cons: The connection between CallRail and adwords went down for 3 weeks in March of 2018 and they never notified any of their clients during or after the issue.

Very professional

Very professional

Great service

Great service. Only complaint is that the numbers offered are recycled and we often get tons of span calls

We love Call Rail

We love Call Rail! The functionality of it is perfect for our organization.

works as needed

works as needed

Good tech and good support.

Good tech and good support.