CallRail Reviews in July 2026: User Ratings, Pros & Cons

Great pricing and an incredibly easy to…

Great pricing and an incredibly easy to use user interface

Make the Switch from Google Voice!

Make the Switch from Google Voice!Our Real Estate team tried to make google voice work for years. Upon discovering CallRail most of our problems were solved! We can now seamlessly route sales calls to our team without requiring admin oversite. We definitely recommend CallRail!

It is awesome!

CallRail gives great info regarding new and repeat calls from organic or advertised sources. I love it.

Great product.

Great product.

It's The Best But Not Perfect

While CallRail probably offers the most features and yet the best pricing for a call tracking service. It literally has all features you may imagine. However, firstly I found the whisper message/recording call flow to be slightly glitchy at times. Secondly, due to NAP consistency issues, a call tracking service was rendered useless to us. I think CallRail should notify each incoming customer of this issue before they pay/join. Lastly, inability to forward text messages to a main company ...

Works great overall.

Works great overall.

Great service

Great service, fast help if you need it.

Great service!

Great service. I have been able to use it to scale my real estate business

Excellent features

Excellent features, extremely easy to use, even the tracking code setup is very intuitive. I would highly recommend to anyone looking to gain more accurate control over their leads.

Good after Set Up

After setting up the caillrail our experience has been good. The initial issue was getting all of my business partners to get the phone to ring and not go to voicemail. It was very intuitive and a few of our calls were sent straight to voicemail which was problematic. We had another issue of people sending us text messages and there were not any alerts letting us know that was happening, but after we realized this was happening it has been smooth running.