CallRail Reviews in July 2026: User Ratings, Pros & Cons

Great customer service.

Great customer service.

Excellent Service - Extremely Easy to Use

We ported our 3 business numbers over to CallRail from Cox. CallRail allows us to easily and effectively direct our phone calls wherever we need at any time. The interface is extremely easy to use. We are only using a fraction of CallRail's service offerings and we can't recommend them enough.

Call Rail is top-notch!

Call Rail is top-notch! Call Rail is easy to set up, integrate and use. I have several clients that currently use Call Rail to track calls and form fills from marketing campaigns and all are quite pleased with the service. I love the ability to manage all of my clients accounts with a single login. Our sales rep, Russ, is fabulous, too. Always available and quite helpful.

Good company

Good company

I came from a more telecommunications…

I came from a more telecommunications focused vendor that charged for every little thing. I thought that was to be expected across the board, until I discovered CallRail. Simple pricing with clear usage fees immediately saved our company over $2000 a month, and that was just from switching over.Now that we are starting to implement some of the more advanced features CallRail has to offer, we are able to offer our clients a lot more than just toll-free numbers and call recording. Our clients ...

It is a great way for me to keep track…

It is a great way for me to keep track of all of the incoming calls

The program does exactly what is says

The program does exactly what is says. We use the call re or ding for training purposes.

Great reporting for my marketing…

Great reporting for my marketing agency! Helps make my clients sales people better and keeps me getting paid!!

Useful product, but expensive

Their call recording feature is very helpful for CSR training. I like having the ability to see where my calls are coming from. The problem for me is that they charge quite a bit per minute for inbound calls. There are not any large packages of discounted minutes which is leading me to dial back / cancel usage.

Easy to Use and Robust

My experience as an advertiser/marketer iinvolves large six and seven figure monthly national spenders. Call tracking is an essential tool of the trade. So features and flexibility is important. I was introduced to CallRail a couple years ago and have steadily have used it more and more. It's simple enough for small advertisers and has a lot of features to support even larger enterprises. Call Rail definitely provides a lot of bang for your buck, while also remaining an affordable option.