CallRail Reviews in July 2026: User Ratings, Pros & Cons

CallRail does an awesome job of…

CallRail does an awesome job of routing, tracking and recording my phone numbers. The ease of setting up call flows and adding new tracking numbers is seamless.The software can get a little pricey if you send a lot of texts or use a lot of minutes, but overall it's worth it.I highly recommend CallRail for any business looking to track their phone calls and use numbers other than their cell phones for a more professional look.

Its just the app

Callrail is great but the app sucks. You can't copy and paste in the app. This means when someone calls and you want to respond with text you must memorize the number and input it into the text field. At that point you must remember what number they called. Instead, let me click their number in the missed call screen and it should text from the appropriate number. You're limited to 140 characters in text like it's 2002.

The features are excellent

The features are excellent. The reason for a 4 star is having difficulty listening to calls through Chrome on a macbook. No help in fixing the issue, found I can use safari to hear the calls.

Easy-to-use and powerful call analytics

CallRail gives us and our clients greater insight into inbound calls from our website, ads, and other offline channels. Using their call analytics tool, we're able to show real value in our metrics — incoming calls from more new prospects.

Easy to Use & Helpful

CallRail is easy to use, and I love the tracking abilities that it provides.

Great customer service

Great customer service. Every time I called hey were extremely helpful with any questions I had and I never seemed to he rushed off.

Have helped my real estate business…

Have helped my real estate business Immensely

Love this service

Love this service, great customer service.

So much better than the competition

Our agency was using another call tool for years. We stayed with that company as long as we did simply because we never took the time to research other options. When we finally did and found CallRail we immediately fell in love with it. We have now been using CallRail for almost a year and we absolutely love it.The user interface is modern and really easy to work with. The DNI script / WordPress plugin is short and simply works and we love how well it integrates with Google Analytics and ...

I couldn't be happier with CallRail

I couldn't be happier with CallRail. Great customer support and an amazing service.