CallRail Reviews in July 2026: User Ratings, Pros & Cons

have been using callrail for a year+

have been using callrail for a year+. the desktop panel control is great and easy to use and has everything you need.receiving calls- is BAD! calls are not being delivered, the system is sending customers straight to voicemail without ringing our phones. Not all of the call are going to voicemail but we are defiantly loosing customers on a daily basis, at some days it can get up to 70% off the calls. making calls- when you make a call trough the app your call rail number calls you a press 1 ...

Best Call Tracking System I've Used

I've used many different call tracking systems, and CallRail is the best option I've found. It gives me lots of options for integrating with WordPress and has powerful keyword tracking tools which are very valuable. CallRail is definitely my favorite!

CallRail has given us excellent insight…

CallRail has given us excellent insight into the source of many of our callers. It's fantastic to know exactly which page on the website they were on when they decided to make the call!

Customer service is stellar and this is…

Customer service is stellar and this is a great product to help increase lead activity for my business.

Excellent Solution. Super easy to implement and use.

CallRail is an excellent solution that is extremely easy to implement as delivers on what it promises. We've found it an invaluable tool and appreciate its intuitive reporting screens. Both thumbs up.

Call Rail does not work in Australia so…

Call Rail does not work in Australia so don't bother signing up for their free 14 day trial. Their system isn't able to generate local numbers, contact customer support and they'll tell you there's a bug in their system which their engineers are working on... they've been working on it for 2 weeks now

Easy to setup and use!

Easy to setup and use!

Awesome service

Awesome service! Wouldn't ever go anywhere else for call tracking!

Wish I had found Call Rail sooner!

I first reached out to Call Rail in the fall of 2017. At the time, we were experiencing several issues with our existing call tracking system (particularly within Adwords) AND were notified that our current provider would be increasing their fees significantly in the coming year. A friend of mine in the digital marketing space recommended Call Rail; so I did a little research and then reached out to them. The team at Call Rail did a wonderful job hearing our needs for the system and ...

Call Rail is so great!!

We have loved shifting our call tracking over to Call Rail. Grabbing a new number is so easy and the fact that we can know with certainty where our new patient calls are coming from is a HUGE advantage. I'd recommend them to anyone...except our competitors...ha!